Deborah B Zzz
map-marker Pittsburgh, Pennsylvania

Change recent coverage the add on

I dont have a complaint I just want to cancel the extra coverage that totals 100 dollars per check If I can not cancel the extra coverage I will be pissed
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Anonymous
map-marker Oakland, California

Not happy

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Went through claim information three times with customer service and was sent paper work in they still misled me. Saying I didnt have them all. And if I didnt call today I wouldnt know when I might have got a update of the situation. So not happy at all. Seems like I have to start all over
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1 comment
Troy G Rsi

Hello My name is Troy and I'm in the process of filing a Class Action Law Suit against Aflac here in the Bay Area, I have a very very reputable Law Firm waiting to file. If you're interested no cost or obligation just settlement. Let me know Please shoot me an email Beemer5two8@***.net

Candace S Iqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelled Policy

I still being charged for a cancelled policy. Tried the chat and wanted to charge for that. Please refund me
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1 comment
Guest

I have the same problem.

Mary C Oar

I have a new email address and need to update my number to

No longer have old email address and password or phone number. Need to update . I can't login to my account
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Preferred solution: Ned to update my email address and password and phone number

Martina L Mdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Question about my claim

It's been since March,we still haven't heard anything..we have sent all they asked for..we talked,to sumone 2weeks ago..we still waiting..I just don't understand
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Pros:
  • No pros about aflac
Cons:
  • Lied to not told the truth you are theves
  • Aflac did not truthfully represent this policy
  • I did not like

Preferred solution: Answers to claim from my daughter's policy she had wit them

User's recommendation: Please read your policy before signing,

Anonymous
map-marker Dallas, Texas

Question about my claim

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My daughter died in Feb. We sent the death certificate in mid march.we got a request after we sent death certificat..they send a email to my dead daughter asking why she didn't make a payment..then they tell us later they need a letter canceling the policy.every time we call to see what is goin on they tell us we need sumthing else.we send what they say they need.then when we call back it's like sumthing else..they say they have sent us mail.but that's a lie.last week they said they had everything..today we talked and it's sumthing else they need.i don't understand why the hold up.its now the end of june.and still nothing..my grand daughter who couldn't work while she was pregnant is getting evicted next week..she now has 3 kids .this money would have helped us. They want there money on time but can't help us I've sent 3 emails and NO ONE has contacted me..we ask for a supervisor,but it falls on deaf ears.WHO R THESE PEOPLE we talk to it's like no one knows what goin on we been goin in circles like a dog chasing his tail.im sorry this was long but it's VERY depressing thank u b blessed

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Anonymous
map-marker Dallas, Texas

Question about my claim

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They r not reliable we been waiting since March they didn't give us a claim number until sumone we talked asked us..they never told us what we needed in the beginning..evrytime we called it's been sumthing else..like they aren't communicating wit each other.we ask for a supervisor, but it falls on deaf ears.Help
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User's recommendation: Don't get this ins.they don't know what's goin on

Miraya Xny

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Navarre, Florida

Always having trouble getting someone over the phone

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Aflac - Always having trouble getting someone over the phone
Website is hard to manage what the issues are to be taken care of. But its even worst on getting someone to take care of issues Over the phone. All recording or auto hang up phone. Schedule call backs only for phone to ring once then you are disconnected. AFLAC your type of business its a joke on your customers but no one is laughing!
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Veronica C Qmh
map-marker The Bronx, New York

Check on status of a payment

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I paid HSP indemnity $80.70 some time ago but it has not been credited to my account. This may be slow processing on the part of Citibank. Plan: PN258*** * months. Could you let me know if this has been paid or not. If not what steps should I take? Sincerely, Veronica T Cook 25 Knolls Crescent Bronx, NY
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Pros:
  • Love aflac
Cons:
  • None to date

Preferred solution: Let the company propose a solution

Darlys Obn

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Verified Reviewer
| map-marker New Smyrna Beach, Florida

Lack of service; being ignored; not being called back

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Dear Aflac Claims,

My name is Jay Zaslaw. I am the surviving spouse of Carol Zaslaw.

I am having trouble managing this account. Not only did my wife die on May 1, 2021, but I lost my dear 11-year-old grandson in October. Needless to say, I am devastated. I need some help filing this claim.

I met with Wendy Silvers, Aflac agent, and she said that I can send you the release of information form, the contact information, mileage and pathology reports and you would help me with the rest.

The following are the companies from which Carol was treated.

Since

More material will be coming from Health First Cancer Center, in Titusville, FL. This is where the patient received bloodwork assessments, Chemotherapy, and infusions of medication. Also, I will send the informationfrom Orlando Health-Dr Patrick Kellywhich is where she received radiation. Also, included will be the surgical report from Orlando Advent Hospital, which is where she had surgery, to install 2 stents in her pancreatic Ducts.

In addition, I will include records from Kindred Health, who provided home health services. And finally, I will provide reecords from Vitas Hospice.

Advent Hospital-New Smyrna Beach (386)-424-****

401 Palmetto Street

New Smyrna Beach, FL 32168

4 Miles X 2

Health First Cancer Center (321)-268-****

490 N.

Washington Ave

Titusville, FL 32796

47 Miles X 2

Signature Healthcare of Ormond Beach (386)-673-****

103 N. Clyde Mo0rris BLVD

Ormond Beach, FL 32174

37 Miles X 2

Moffitt Cancer Center

12902 USF Magnolia Drive

Tampa, FL 33612

140 Miles X 2

Jay Zaslaw

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User's recommendation: be wary of this company. be vigilant in persuit of claims. they have a tendency not to respond. It takes days to get through on the phone. They won't call you back.

2 comments
Guest

You need to contact Aflac directly and ask this site to remove the personal details you wrote.

Darlys Obn

Comment is contained in the body

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Anonymous
map-marker Akron, Ohio

Submit a claim

I have been trying to get reimbursed for my two diagnostic tests I was told are covered under my plan. I've tried my agent several times but no luck name is Harvey something. I need to know what to do to get these bills covered. Been off work for 2 months and at least another month before I go back.
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User's recommendation: Very slom

Bruce W Kou

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Verified Reviewer
| map-marker Goleta, California

Useless customer service

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Agents & website is useless, takes weeks to cancel a policy, yet they still take your money. Will not return a call or email. Very, very unprofessional.
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Loss:
$84
Cons:
  • Very bad customer service

Preferred solution: Full refund

User's recommendation: Shop elsewhere

Cheryl H Hlv

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Verified Reviewer
| map-marker Sylmar, California

Unable to reach anyone

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Am behind on payment. Trying to reach someone (this is day 3) they always set a return call time which is always the next day...so far I have not received a call back. Company sucks
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Cindy B Xmw

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Verified Reviewer
| map-marker Stanwood, Washington

I want to cancel

Iam 65 retiring don't need aflac .I've had you for 2 years you never had to pay any money out to me . But I have paid money to you . It just didn't work out. Want to cancel everything. Thank you Cindy Brinksnotnotn
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Preferred solution: Cancel 00000

Iretta Hvd

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Verified Reviewer

They keep making you fill out the same papers over and over again and they will not fix there errors

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The only chance you have of getting paid is through your rep. If you call aflac direct you will get the run around
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Loss:
$1000

Preferred solution: Let the company propose a solution