Tammy W Qpp

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Verified Reviewer

Never can get a person. My claim has been pending in review for over a month now

Never can get a person on the phone and my claim has been in review for over a month now. What is the deal with it

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Pros:
  • Good at paying healthy checkup claims
Cons:
  • Suck at paying claims in a timely manner
Jermaine F Vwd

Make a Claim

I can't login in it's saying my account ain't ready yet why I signed into new account and now I can't even get to make a claim for an injury that was work related and I don't even know who I can talk to

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2 comments
Guest

You filed a claim against a brand new Aflac acct? I’d be reading yours extra closely.

Guest

Thanks for the info at least I know before I'll sign.

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Sheila E Rae

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Verified Reviewer

I want file a complaint

My son has had ankle injury since 11/11/22 has lost his house due to lack of money from AFLAC claim. Lack of communication and customer service and complete run around and we want to file complaint ASAP ridiculous and he pays money for service he can't get while injured!! Completely unacceptable service and rip off.

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Anonymous
map-marker Atlanta, Georgia

Claim status

I'm checking the status of my claims I need to know has it been reviewed yet I have been waiting on it for two weeks now...

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Kathleen H Vbv

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Verified Reviewer

Theft

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In June I called and cancelled my policy. I had auto pay and you kept taking my money.

I wrote you a letter with my info and SIGNED it stating please cancel immediately!!! You kept stealing my money... You are still stealing my money even after I put a stop payment for Aflac on my checking account. I have talked to my cousin, a lawyer, who says I now have every right to start legal proceedings.

What is wrong with this company...

Are you so desperate for my $23.48???! STOP immmediately

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Preferred solution: Full refund

4 comments
Guest

This is not a good sign seeing too many 1-star reviews compare to 10 5-star reviews from customers. I won't sign up in this case.

Thanks for the information. If not you guys, they will take my hard-earned money too.

Guest
reply icon Replying to comment of Guest-2312084

Same. Avoiding this company like a plague.

Guest

I have the same problem.

Guest
reply icon Replying to comment of Guest-2282921

I also have the same problem.

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Kacy Vop

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Verified Reviewer
| map-marker Golden, Mississippi

Need to find out about a claim

I have waited and waited for aflac to pay for my dismemberment 11/30 to be exact

I really realty need my money

Please help me

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Deborah B Zzz
map-marker Pittsburgh, Pennsylvania

Change recent coverage the add on

I dont have a complaint I just want to cancel the extra coverage that totals 100 dollars per check

If I can not cancel the extra coverage I will be pissed

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Anonymous
map-marker Oakland, California

Not happy

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Went through claim information three times with customer service and was sent paper work in they still misled me. Saying I didnt have them all.

And if I didnt call today I wouldnt know when I might have got a update of the situation.

So not happy at all. Seems like I have to start all over

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1 comment
Troy G Rsi

Hello My name is Troy and I'm in the process of filing a Class Action Law Suit against Aflac here in the Bay Area, I have a very very reputable Law Firm waiting to file. If you're interested no cost or obligation just settlement. Let me know Please shoot me an email Beemer5two8@***.net

Candace S Iqm

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Verified Reviewer

Cancelled Policy

I still being charged for a cancelled policy. Tried the chat and wanted to charge for that. Please refund me

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1 comment
Guest

I have the same problem.

Mary C Oar

I have a new email address and need to update my number to

No longer have old email address and password or phone number. Need to update . I can't login to my account

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Preferred solution: Ned to update my email address and password and phone number

Martina L Mdg

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Verified Reviewer
| map-marker Dallas, Texas

Question about my claim

It's been since March,we still haven't heard anything..we have sent all they asked for..we talked,to sumone 2weeks ago..we still waiting..I just don't understand

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Pros:
  • No pros about aflac
Cons:
  • Paying on a claim
  • Aflac did not truthfully represent this policy
  • I did not like

Preferred solution: Answers to claim from my daughter's policy she had wit them

User's recommendation: Please read your policy before signing,

Anonymous
map-marker Dallas, Texas

Question about my claim

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My daughter died in Feb. We sent the death certificate in mid march.we got a request after we sent death certificat..they send a email to my dead daughter asking why she didn't make a payment..then they tell us later they need a letter canceling the policy.every time we call to see what is goin on they tell us we need sumthing else.we send what they say they need.then when we call back it's like sumthing else..they say they have sent us mail.but that's a lie.last week they said they had everything..today we talked and it's sumthing else they need.i don't understand why the hold up.its now the end of june.and still nothing..my grand daughter who couldn't work while she was pregnant is getting evicted next week..she now has 3 kids .this money would have helped us. They want there money on time but can't help us I've sent 3 emails and NO ONE has contacted me..we ask for a supervisor,but it falls on deaf ears.WHO R THESE PEOPLE we talk to it's like no one knows what goin on we been goin in circles like a dog chasing his tail.im sorry this was long but it's VERY depressing thank u b blessed

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Miraya Xny

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Navarre, Florida

Always having trouble getting someone over the phone

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Aflac - Always having trouble getting someone over the phone

Website is hard to manage what the issues are to be taken care of. But its even worst on getting someone to take care of issues Over the phone.

All recording or auto hang up phone. Schedule call backs only for phone to ring once then you are disconnected.

AFLAC your type of business its a joke on your customers but no one is laughing!

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Anonymous
map-marker Dallas, Texas

Question about my claim

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They r not reliable we been waiting since March they didn't give us a claim number until sumone we talked asked us..they never told us what we needed in the beginning..evrytime we called it's been sumthing else..like they aren't communicating wit each other.we ask for a supervisor, but it falls on deaf ears.Help

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User's recommendation: Don't get this ins.they don't know what's goin on

Veronica C Qmh
map-marker The Bronx, New York

Check on status of a payment

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I paid HSP indemnity $80.70 some time ago but it has not been credited to my account. This may be slow processing on the part of Citibank.

Plan: PN258*** * months.

Could you let me know if this has been paid or not. If not what steps should I take?

Sincerely,

Veronica T Cook

25 Knolls Crescent

Bronx, NY

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Pros:
  • Love aflac
Cons:
  • None to date

Preferred solution: Let the company propose a solution