Deanna A Bqc

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Verified Reviewer
| map-marker Blountville, Tennessee

Cancel my policy canceled my policy

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This company keeps transferring me to everyone else; nobody has returned my call or addressed my situation. I keep getting either hung up on, or their system is down.

They have no problem taking money but won't address returning the money.

I believe I'm being ripped off. Don't use Aflac at all!!!

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PaulaD B

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Verified Reviewer
| map-marker Columbus, Georgia

Claim payment sent to wrong

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On June 20, my claim payment was sent to the wrong people/wrong account number. I have been calling customer service at Aflac to get this issue fixed and rectified, to no avail.

I keep getting the runaround. I need my claim payment reissued and sent to the correct account as listed on my policy.

Please help me. It's been 10 days.

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Loss:
$760

Preferred solution: My claim payment reissued and sent to the correct direct deposit account as listed on my policy

Renee B Koc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Wyoming, Michigan

My claim is not being processed.

Aflac - My claim is not being processed.

Ive been waiting 11 months for them to pay on a disability claim. I was told on Monday they are waiting for MUSC to fill out a questionnaire which they havent sent & theyve been looking for since the beginning of the month.

I turned them in to the SC insurance commissioner because Im about to lose everything I own. The supervisor Chris that I spoke to on Monday you could her the snarky laugh in his voice.

Im waiting to find out what is going on with the cyst in my brain & Im not taking medication because I cant afford it. They are just papering me to death.

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Preferred solution: I would like to get the money owed me & my credit restored & apology

User's recommendation: Run as fast as you can. They will only make a difficult situation worse.

1 comment
Guest

I am experiencing the same. You cannot talk to anyone, i have uploaded so much, yet paperwork not re eived. Just horrible service

Anonymous
map-marker Amery, Wisconsin

Have not received my short term disabilityReview in over a month and stii no answers

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They keep giving me the runaround and I can not get a straight answer from the auditor and they keep wanting

More forms

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User's recommendation: Well make sure you listen to them and write down everything they say

Dorthea G Xme

I want to cancel

888888****899899****999999****999999****999999****999999****999999****999999****999999****999. Nothing... I just can't afford it!!!

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Preferred solution: Cancel insurance

Anonymous
map-marker Bellevue, Washington

Claim billing is horrible.

Trying to say my policy is canceled because of non payment. My employer has shown me canceled checks to Affleck to cover premium payments. Trying to rectify since November of 2023.

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User's recommendation: Check status of your policy. They do not notify you if there is a problem.

Laurie P Rxq

Claims

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Speak to representative too difficult , and the state call center is easy and professional. How can clients get through the process of injury or ?illness

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Cons:
  • Only cons

Preferred solution: Better service

User's recommendation: Don’t buy into Aflac

Mona M Jik

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Verified Reviewer
| map-marker Hewitt, Texas

Taking advantage of those with disabilities

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I signed up with an agent about a year ago. Amelia, never provided me with my policies never spoke to me.

Never return my calls ignored every email. But they have no problem taking over $100 dollars a month out of my account. I tried to file an accidental claim and was unable too, wrote a poor review then I spoke to a manager about there agent who basically frauded me a plan that never existed. Management admitted that Amelia sold me a false planthey .

She falls advertised that critical plan. Just to get me to sign up. Therefore management canceled my plan without my permission.. But they were refused to refund me from my accidental.

And they want me to pay 4 months back keep in mind. I also have a claim since July that I was unable to file. This is an absolutely rip-off. And they are taking advantage of the people with disabilities and elderly.

They promised me a refund me on my accidental but lied and decidednot to redund me...i am disabled and on a budgetlike most this breaks my heart!! . Just to ignore every email I've sent them.

It is been a 2 month battle with app. Like I'm trying to Settle this issue.!!!

View full review
Loss:
$2000
Pros:
  • Used to be great
Cons:
  • No agents available
  • Have become extremely poor in there communication

Preferred solution: Full refund

Chardae Cuv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

I haven’t spoke to anyone about my claim.

I would like to speak to someone about my claim. I had a wreck a few days ago and I am going to therapy. This is my first claim so I dont really understand the process.

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Anonymous
map-marker Tallahassee, Florida

Service

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No one wants to talk on the phone and they keep pushing you to the chat.Some customers are older and retired, help us out.

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Anonymous
map-marker Milwaukee, Wisconsin

I want to cancel my upcoming payment

I want to cancel my upcoming appointment with Aflac on March 1 2024 until March 8 2024 pleasant do not bother my account on March 1 2024 I am not able to pay and please contact me ASAP 414426**** thank you.

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Terry C Kyx

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Verified Reviewer

Wellness clause that they claim they pay.

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When I first started with AFLAC they paid for wellness checkups with no problem. Had Accident and Cancer policies for years.

Now they deny every claim I file. I canceled both polices because of this.

Bait and switch operation. If you are looking for insurance don't trust this company with your needs!!

View full review
Loss:
$2500

Preferred solution: Full refund

User's recommendation: Don't trust this company, go somewhere else.

Anonymous
map-marker The Bronx, New York

To inquire about my insurance card and how to lay a claim

Two months after enrolment, I was promised I will receive my policy documents in the mail plus my insurance card. Up until now nothing has been done even after having called customer care twice.

If there is an issue why cant they let me know.

I dont even know my policy number. Am getting frustrated

Regards Stanley

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User's recommendation: No recommendations yet

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Mar 7, 2021

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Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Osayuki O

To discuss my policy

They used to take it out of my check at work now they are sending my policy payment to me at my house

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Preferred solution: Apology

Flint Vfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

Past reimbursement

Can I file a claim for my mammogram from 2022 or is it, too late. Im about to go and have one for 2023. I just wanted to see if I could get reimbursed for the one in 2022

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Anonymous
map-marker Wichita Falls, Texas

Complaining

I dont know what kinda insurance this is because, my 1st clam and also with my second clam they refused to pay for it.

1st clam I was in the hospital with a knee replacement,

2nd with a stomach virus, and I also send every paper work they asked for and they refused to help.

They denied it every time, but they never denied my money.

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About

Related Companies

Aflac Group Insurance

Summary

Aflac, Inc. is a public company that was founded in 1955. The company was established by John, Paul and Bill Amos as American Family Life Insurance Company. Aflac is headquartered in Columbus, Georgia. Aflac Incorporated specializes in insurance industry. The company provides accident insurance, life insurance, specified decease insurance, dental insurance, long term care insurance, supplement health insurance and many other tpes of insurance products. The company sells its insurance policies in the United States and Japan. Aflac markets the policies through the independent agents. The company was among the first insurance providers to sell cancer insurance.

Aflac reviews and complaints

Aflac is ranked 293 out of 2077 in Insurance category

Area Served

USA

Payment Methods

VISA

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