Aflac
Aflac Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aflac has 1.6 star rating based on 163 customer reviews; consumers are mostly dissatisfied and 11% would likely recommend. Aflac reviews frequently note widespread frustration with claims and service.
Positive Feedback
Some customers appreciate payroll deduction and individual agents; a few reps like Tina were noted as patient and helpful.
Negative Feedback / Risk Areas
- Frequent claims delays and denials leading to financial hardship.
- Poor customer service and inability to reach live reps or get callbacks.
- Billing issues, continued charges after cancellation and problems obtaining refunds.
- Website and login problems hinder online claims and payments.
Key Takeaways for Future Customers
- Expect to monitor submissions closely and call daily if needed; document everything when filing claims.
- Be prepared for long waits to reach customer service and potential billing disputes; request written confirmations for cancellations and refunds.
- Consider alternatives if reliable claims payment and support are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aflac has 1.6 star rating based on 163 customer reviews; consumers are mostly dissatisfied and 11% would likely recommend. Aflac reviews frequently note widespread frustration with claims and service.
Positive Feedback
Some customers appreciate payroll deduction and individual agents; a few reps like Tina were noted as patient and helpful.
Negative Feedback / Risk Areas
- Frequent claims delays and denials leading to financial hardship.
- Poor customer service and inability to reach live reps or get callbacks.
- Billing issues, continued charges after cancellation and problems obtaining refunds.
- Website and login problems hinder online claims and payments.
Key Takeaways for Future Customers
- Expect to monitor submissions closely and call daily if needed; document everything when filing claims.
- Be prepared for long waits to reach customer service and potential billing disputes; request written confirmations for cancellations and refunds.
- Consider alternatives if reliable claims payment and support are priorities.
Media from reviews
Des Moines, Iowa
I find it a bit degrading being labeled ‘pissedcustomrr
See reason for review.
The Aflac phone number on the line sends you to a company that charges you $ for a chat that doesn't answer your question and incurs a repeating monthly charge that appears regardless of your attempt to cancel it.
Plus, your stupid 'what happened' question required a 100-character response. I don't want to type a 100-character response!
Preferred solution: Just read my comment for god’s sake
User's recommendation: Probably not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI only wanted to pay and update payment card. No one tried hard or sound as if they cared. Explained I'm not computer savvy and cannot get into the account portal to update or set up acct.
Issue still not resolved. I still haven't updated my payment card on account.
I felt as if my issue did5mstter. All I needed to update carrd fileNot being computer savvy, I couldn't get in the place they kept sending me to update myself. I got frustrated and decided not to keep trying Card still not updated. I feel that Tgey dont care, so I'll just let them cancel me.
Haven't heard from anyone. Thanks fir reaching out.
The company need to hire compassionate employees who will be more helpful to seniors and don't mind making sure their problem is resolved. I'm very frustrated and disappointed with your company.
What I needed wouldn't have taken but a few minutes with help. I still haven't been able to pay my policy and very uncomfortable calling in again. I just let this policy go. Feelings are very hurt.
Haven't been with you long and very dissatisfied. Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefamation
Complaint about vulgar display of character of a representive. So far Aflac shows to *** such behavior
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRepresentative called me a vulgar name
This isn't about Aflac. It's about a representative that called me out personally on social media by calling me an *** Defamation lawsuit coming
Refused to leave a business card or provide name, but took to social media to discredit company and defame me personally. I'm trying this first before lawsuit.
Preferred solution: Apology
Claims Not Recognized
There is still no explanation as to what happened with my two online submissions, so I have been instructed to emailo them everything directly. Meanwhile, 2 months have passed and still no compensation.
User's recommendation: Check your online submissions by calling DAILY, and good luck with that as well
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaims
I hope this message finds you well. My name is Eugene Mario Meadows, and I am writing to seek clarification regarding a recent denial of my insurance claim.
On June 28, 2024, I suffered a major medical incident that resulted in multiple injuries, including a broken femur which required a surgical procedure involving the insertion of a nail, a broken vertebra in my neck, and a significant laceration to my head.
Following this incident, I was transported to the UC Trauma Center and subsequently hospitalized for seven days. After my hospitalization, I was transferred by ambulance to Doverwood Nursing Facility for an additional week of recovery.
I have been unable to work since the incident and am currently at home under the care of my orthopedic surgeon, Dr. Laughlin, who has advised that I remain off work until September 3, 2024. I am currently using crutches as I work to regain mobility in my knee.
I have also had follow-up appointments with both Dr. Laughlin and my neck specialist, Dr. John Ernst.
I have been a policyholder with Aflac, paying $50.00 weekly for accident insurance, hospital insurance, and short-term disability insurance.
Given the circumstances surrounding my medical condition and the coverage I have, I would appreciate your assistance in understanding the reasons for the denial of my claim.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Eugene Mario Meadows
245 Washington St.
Hamilton, OH 45011
Phone: 513-526-****
Preferred solution: Claim
User's recommendation: Excellent company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaim forms
I need claim forms for:
Cancer wellness
And injury
Send paper forms to:
James Glessner
696 Colora Road
Colora Md 21917
I dont have access to a printer. And can not get through to anyone
Thank you
Linda Hutchison Glessner
Tina was very helpful and kind .
Tina was great , she was patient and very helpful. Was very annoyed with the process but she made it very easy and good experience.
She developed breast cancer 18 mos ago and they have refused to pay benefits. Looks like an absolute SCAM our claim. numerous delaying tactics (refile this,refile that) and denials
refused to pay benefits for a cancer policy in place for 20 yrs.
DELAY, OBFUSCATE, DENY moving toward DEFEND.
WHOLE DEALIS A SCAM
User's recommendation: scam, don't waste your money
Bridgeport, Connecticut
AboutK a claim
It has been four weeks since my surgery and I still have not gotten one check. I have bills to pay and no money coming in.
When I submitted my paper work I had no idea they needed more information. When I finally got a hold of someone to talk to on the phone which was very difficult she said they had no paperwork. I resubmitted what I had and when I called back they stated they had the paperwork but it was missing a date.
I then had to resubmit the paperwork again and it is still in needs more information again no one contacted me so I have to call again today for the 4 time to see what they need. I have been with this company a very long time and am disappointed with the customer service
User's recommendation: You should call and email the person with the paper work they need to file there claim
Pay out
My face is deformed for ever with metal plates in my mouth please help me get through this I have no medical coverage she has all the money from Aflac from victims awareness from GoFundMe and everywhere I need really need you guys and help thank God bless you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my policy canceled my policy
I finally got a hold of someone but I'm waiting on the department that handles the issue of returning my money to call me back So far they've charged me now for 2 months when I canceled the policy on June 14
This company keeps transferring me to everyone else; nobody has returned my call or addressed my situation. I keep getting either hung up on, or their system is down.
They have no problem taking money but won't address returning the money.
I believe I'm being ripped off. Don't use Aflac at all!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Georgia
Claim payment sent to wrong
On June 20, my claim payment was sent to the wrong people/wrong account number. I have been calling customer service at Aflac to get this issue fixed and rectified, to no avail.
I keep getting the runaround. I need my claim payment reissued and sent to the correct account as listed on my policy.
Please help me. It's been 10 days.
Preferred solution: My claim payment reissued and sent to the correct direct deposit account as listed on my policy
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Wyoming, Michigan
My claim is not being processed.
Ive been waiting 11 months for them to pay on a disability claim. I was told on Monday they are waiting for MUSC to fill out a questionnaire which they havent sent & theyve been looking for since the beginning of the month.
I turned them in to the SC insurance commissioner because Im about to lose everything I own. The supervisor Chris that I spoke to on Monday you could her the snarky laugh in his voice.
Im waiting to find out what is going on with the cyst in my brain & Im not taking medication because I cant afford it. They are just papering me to death.
Preferred solution: I would like to get the money owed me & my credit restored & apology
User's recommendation: Run as fast as you can. They will only make a difficult situation worse.
Amery, Wisconsin
Have not received my short term disabilityReview in over a month and stii no answers
They keep giving me the runaround and I can not get a straight answer from the auditor and they keep wanting
More forms
User's recommendation: Well make sure you listen to them and write down everything they say
I want to cancel
888888****899899****999999****999999****999999****999999****999999****999999****999999****999. Nothing... I just can't afford it!!!
Preferred solution: Cancel insurance
About
Aflac, Inc. is a public company that was founded in 1955. The company was established by John, Paul and Bill Amos as American Family Life Insurance Company. Aflac is headquartered in Columbus, Georgia. Aflac Incorporated specializes in insurance industry. The company provides accident insurance, life insurance, specified decease insurance, dental insurance, long term care insurance, supplement health insurance and many other tpes of insurance products. The company sells its insurance policies in the United States and Japan. Aflac markets the policies through the independent agents. The company was among the first insurance providers to sell cancer insurance.
Aflac is ranked 262 out of 2346 in Insurance category
USA
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I am experiencing the same. You cannot talk to anyone, i have uploaded so much, yet paperwork not re eived. Just horrible service