Aflac Reviews

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I have the accident policy from Aflac for my whole family that essneitally amounts to supplemental insurance over and above my regular Blue Cross plan. My 8 year old son broke out some front teeth doing flips on our trampoline this past year. We rushed him to the...
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75 comments
#2042074

My opinion! this company is the most user unfriendly company I have ever dealt with!

My husband had shoulder surgery in December, I asked what forms were needed, so my husband could take them in to get filled out. I am on the fifth or sixth rejection letter "not enough information." Our policies came up for renewal showed every thing to rep. she said she would handle it I got another rejection letter Friday!!!!!!!!!! Then there is the fact that you can only address your policies on the anniversary of signing-up, I stated that all I wanted was the cancer and long term hosp.

stay.

(But after reading these comments I will be canceling everything next year. Burns me up all that money I have spent and the money I will be paying until next year.

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ID
#308065 Review #308065 is a subjective opinion of poster.
Location
Canby, Oregon
Service
Aflac Claim
Loss
$3695
New Reviewer

Poor Service

No option to talk to a live person. The leave your name and we will call you back doesn't work. THEY DON'T CALL BACK! But they take the premiums quickly - what happened to this once well run company...

User's recommendation: Stay away from this company!!!!

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ID
#2870329 Review #2870329 is a subjective opinion of poster.
Preferred solution
PROCESS THE CLAIM YOU HAVE BEEN SITTING ON
New Reviewer

Didnt receive a statement and they cancelled my policy after 20 years

I did not receive a statement and AFLAC cancelled my policy after 20 years. I tried on 6 different days and being put on hold each time for 3 hours, It did not give me an option for them to call me back. I talking to another dept but they put me on hold again. called back for corp number and they gave me the fax line. This is pathetic. cant answer a question and 20 hours later still no response.

User's recommendation: Dont buy from this unprofessional place.

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ID
#2834865 Review #2834865 is a subjective opinion of poster.
Pros
  • Security i felt while being lied too
Loss
$8000
Preferred solution
Let the company propose a solution

CANCER POLICY

My parents took out a cancer policy from aflac one is for hospital and the other is for treatment and stuff. I have been submitting my dads claims which they are paying not very damn much. Not paying any chemo meds, cancer doctor appointments, lab work, X-rays ct scans pet scans mileage Food or gas. I mean what the *** do they think cancer is They have paid $100 for surgery removal of fluid from the lung and iv starting. They have had this policy since 1986 what a joke I think there should be a class action lawsuit on this company

User's recommendation: Don’t buy into their scam.

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ID
#2829017 Review #2829017 is a subjective opinion of poster.

I have called been on hold, so I sent emails

have a questionwhy is 33.80 is being pull out each month? And you don't know why? I talked with one of your call answers, and know resolutions. This is still being pulled out of my account 33.80, I only have work insurance of 39.00 a month
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ID
#2790960 Review #2790960 is a subjective opinion of poster.
Location
Nashville, Tennessee

Refusal to pay claim

I had a claim for a broken arm that Aflac refuses to pay. My surgeon said it was NOT related to a previous issue but the reviewers said it was and denied my claim. When a licensed physician states the reason for a broke bone, how can Aflac get away with saying it is not covered ? I have sent in copies of X rays, a doctor letter and hospital documentation stating the surgery was due to a broke bone.

User's recommendation: Beware of this company. They have had many, many complaints in the last 3 years and are denying many claims.

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ID
#2779700 Review #2779700 is a subjective opinion of poster.
Location
Chicago, Illinois

You still haven't paid me for my claims

On my last claim,On page's 14&15 on my book . Open abdoment,MRI walker, blood/plasma, ambulance, surgery with anesthesia, ostomy.surgery and implant for dialysis claim#2993****. And claim#2977**** I didn't receive the 350.00
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ID
#2770513 Review #2770513 is a subjective opinion of poster.
Location
Clinton, Maryland

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Verified Reviewer
New Reviewer

Did not receive the amount of my claim

Haven't received money's from two of my claims.On page's 14&15 it says open adaboment surgery 1,250 .,MRI $200,waker$125, blood/plasma $200x2, ambulance $200, surgery with anesthesia$200, Ostomy surgery $1,200, Implant for my dialysis implant on my chest$1,200. In which are all in my booklet.

User's recommendation: Check out the amount you are owed from your booklet.

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ID
#2766335 Review #2766335 is a subjective opinion of poster.
Loss
$6925
Preferred solution
Full refund

I have work insurance for 39.00, but for the last 1yrs ya"ll have been taken 33.80, I was told know but my bank statement say other was

have a questionwhy is 33.80 is being pull out each month? And you don't know why? I talked with one of your call answers, and know resolutions. I would like my money back hard times every thing counts just fix this problem the machine only have lines for insurance, and add nothing else.
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ID
#2764660 Review #2764660 is a subjective opinion of poster.
Location
Memphis, Tennessee

Dishonest company

Can not get no one on the phone or a call back! Now that we need the pay off from the insurance company we can't get it years of paying for a policy that wont pay off been waiting for 3 months and still haven't gotten a dime from them! Afflac is horrible and their representatives are hateful and rude, They were nice up till the accident happened and we needed to cash in on the policy now

User's recommendation: call someone else.

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ID
#2743871 Review #2743871 is a subjective opinion of poster.
Location
Hopkinsville, Kentucky

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Verified Reviewer
New Reviewer

Waitiing time period between 2hours to 2 1/2

What a horrible waiting time to wait? 2 hours of waiting time?then you chat to pay after you tell them what's your concern! It re-rout you to pay first which is a no brainer lol... It's frustrating...
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ID
#2741642 Review #2741642 is a subjective opinion of poster.
Preferred solution
have a human to answer questions.....
New Reviewer

BAD COVERAGE!

I have been paying on my cancer policy for many years, out of each check twice a month! My cancer to them might not have been bad, but I have a scar on my face from my cancer! My surgery alone was 8,000.00, that is without all the other treatment, and scraping and time lost! I am so appalled at how they can get a way with paying so little for all the money they have pocketed!

User's recommendation: DO NOT PURCHASE THIER POLICIES!

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ID
#2721653 Review #2721653 is a subjective opinion of poster.
Location
Mayville, North Dakota
New Reviewer

Coverage of Help is a JOKE!

AngryI pay in a lot monthly on my cancer policy, I recently submitted a claim, and all I received was 800.00 to cover my co-pay of 2793.00! I have been paying on this policy for many years! I will be dropping this coverage due to how bad of a slap in the face this was, and I have a noticeable scar on my face because of it! SKIN CANCER!

User's recommendation: DO NOT PURCHASE THIS POLICY!

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ID
#2721589 Review #2721589 is a subjective opinion of poster.
Cons
  • Loss of money
Preferred solution
Let the company propose a solution
New Reviewer

Log in doesn’t work

I have been on the phone for hours with Aflac customer service. They are incompetent, uncaring , lie about returning calls and Im suggesting all of you who read this immediately terminate your service. I have been a customer for 15 years and they treat me a cancer patient like garbage.

User's recommendation: Don’t use Aflac.

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ID
#2708149 Review #2708149 is a subjective opinion of poster.
Pros
  • No pros about aflac
  • Agent
  • Fact i could never reach them by phone
Cons
  • Lack of follow through
Preferred solution
Ability to log in

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Verified Reviewer
New Reviewer

Need policy number

I have had this policy for 20 years and the agent rep you have down for me quit, and I can't get a phone number or anywhere to talk to someone on my policy number or how to file a claim form and I want a new rep. I am not happy as long as I have paid into this policy your customer service is very user-friendly
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ID
#2618399 Review #2618399 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer
Update by user Jul 10, 2021

AFLAC seems to have decreased their response time in some cases. but they still require in many cases lots of paperwork to justify claims which are simply new claims identical to many of the same kind they paid before.Customer Service is still a disaster with a recent...

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ID
#2599787 Review #2599787 is a subjective opinion of poster.
Location
Boca Raton, Florida

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