Aflac

I hope this message finds you well. My name is Eugene Mario Meadows, and I am writing to seek clarification regarding a recent denial of my insurance claim.

On June 28, 2024, I suffered a major medical incident that resulted in multiple injuries, including a broken femur which required a surgical procedure involving the insertion of a nail, a broken vertebra in my neck, and a significant laceration to my head.

Following this incident, I was transported to the UC Trauma Center and subsequently hospitalized for seven days. After my hospitalization, I was transferred by ambulance to Doverwood Nursing Facility for an additional week of recovery.

I have been unable to work since the incident and am currently at home under the care of my orthopedic surgeon, Dr. Laughlin, who has advised that I remain off work until September 3, 2024. I am currently using crutches as I work to regain mobility in my knee.

I have also had follow-up appointments with both Dr. Laughlin and my neck specialist, Dr. John Ernst.

I have been a policyholder with Aflac, paying $50.00 weekly for accident insurance, hospital insurance, and short-term disability insurance.

Given the circumstances surrounding my medical condition and the coverage I have, I would appreciate your assistance in understanding the reasons for the denial of my claim.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

Eugene Mario Meadows

245 Washington St.

Hamilton, OH 45011

Phone: 513-526-****

It has been four weeks since my surgery and I still have not gotten one check. I have bills to pay and no money coming in.

When I submitted my paper work I had no idea they needed more information. When I finally got a hold of someone to talk to on the phone which was very difficult she said they had no paperwork. I resubmitted what I had and when I called back they stated they had the paperwork but it was missing a date.

I then had to resubmit the paperwork again and it is still in needs more information again no one contacted me so I have to call again today for the 4 time to see what they need. I have been with this company a very long time and am disappointed with the customer service

I signed up with an agent about a year ago. Amelia, never provided me with my policies never spoke to me.

Never return my calls ignored every email. But they have no problem taking over $100 dollars a month out of my account. I tried to file an accidental claim and was unable too, wrote a poor review then I spoke to a manager about there agent who basically frauded me a plan that never existed. Management admitted that Amelia sold me a false planthey .

She falls advertised that critical plan. Just to get me to sign up. Therefore management canceled my plan without my permission.. But they were refused to refund me from my accidental.

And they want me to pay 4 months back keep in mind. I also have a claim since July that I was unable to file. This is an absolutely rip-off. And they are taking advantage of the people with disabilities and elderly.

They promised me a refund me on my accidental but lied and decidednot to redund me...i am disabled and on a budgetlike most this breaks my heart!! . Just to ignore every email I've sent them.

It is been a 2 month battle with app. Like I'm trying to Settle this issue.!!!