Aflac - Interest taken out of my claim check
I contact CS to find out what information I needed to file my hospitalization policy. I faxed the information I was told I needed.
I got paid half of what my policy paid with an explanation saying I needed more information. I faxed the other information alone with a note concerning poor customer service. Well since I decided to complain, they decided to take interest out of this check. I was told to consult a tax advisor.
Out of all the claims I had filed, all of a sudden they are taking out interest. Well I am not getting a tax advisor I am going to email one of the VPโs I found online.
Reason of review: Problems with payment.
Location: Augusta, Georgia
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Hello ExhilaratedBandedPalmCivet785, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our Contact Center to look into your comany's situation.
Please email us at aflacservice@aflac.com so we can assist you with your concerns. When you email us, please include the following in the subject line of your email: pissedconsumer.com November 3, 2018 https://aflac.pissedconsumer.com/interest-taken-out-of-my-claim-check-201811031393471.html.
Aflac policyholders should provide at least two of the following: Address, Claim number, Claim Check number, Date of Birth, or Name of Employer. Thank you, Aflac Phyllis