Aflac Phone Numbers and Emails

Toll-Free Number:

  • (800) 992-3522

Send Message

Customer Service:

  • (800) 433-3036
    Aflac Group Insurance
  • (800) 366-3436
    Aflac NY
  • (855) 782-5850

Report Fraud:

  • (800) 578-3107

Business Customer Service:

  • (888) 861-0251
    Broker Relations

Investors/ Franchising:

  • (800) 227-4756
    Shareholder Services
  • (706) 596-3279
    Shareholder Services
  • (800) 235-2667
  • (706) 596-3264

Legal:

  • (855) 207-2078
    Medicare Supplement Policyholders

Media:

  • (706) 596-3272

Sales/ Reservations:

  • (800) 488-1771

Aflac Emails:

Investors/ Franchising
Shareholder Services
Legal
Privacy Inquiries, Privacy Inquiries
Media
Report Fraud
Is this your business?
More phone numbers and emails Less phone numbers and emails

Aflac Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Aflac Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Aflac is 8009923522. 62% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Aflac may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.

View full overview ›

How to Contact Aflac?

Most Popular Number:

(800) 992-3522
Total calls: 632 Issues resolved: 12 Last call: Jun 14, 2024

You can contact Aflac customer service through their toll-free helpline, accessible at 1-800-992-3522. For specific Aflac Group Insurance and Aflac NY inquiries, you can dial the Aflac phone numbers 1-800-433-3036 and 1-800-366-3436, respectively. Similarly, if you encounter any fraudulent activities and require reporting, there is a dedicated Aflac corporate office phone number, which is 1-800-578-3107. Furthermore, you can contact Aflac customer service at 1-888-861-0251 for business-related inquiries. These Aflac phone numbers are tailored to cater to the various needs of the customers and provide the assistance they seek promptly.

You can access the Aflac customer service live chat by visiting their official website. Navigate to the "Contact Us" page, where you will find the "Chat with Us" option. Aflac's virtual assistant is accessible 24/7 for general inquiries and assistance through the Aflac customer service chat feature. However, if you prefer to engage in Aflac customer service, live chat with a human customer service representative is available from 8 AM to 8 PM EST on weekdays. These Aflac customer service hours ensure that you can have real-time conversations with Aflac's knowledgeable agents during their designated hours. Aflac customer service team offers convenient and efficient support to cater to your needs.

Aflac extends its top-notch Aflac customer service during specified hours to cater to a range of needs effectively. If you encounter intricate issues, Aflac customer service is available between 8 AM and 7 PM EST, and you can contact them via phone. Specifically, the Tier One Aflac corporate office phone number is available at 1-866-990-2668 on weekdays from 8 AM to 8 PM ET. These Aflac customer service hours are put in place to ensure that customers can access assistance tailored to complex concerns precisely when they require it. Aflac customer service remains dedicated to providing comprehensive and warm support to effectively address your queries while fostering a positive and friendly customer experience.

PissedConsumer Club

Contact Information

Aflac Website:

Aflac Help Center:

Corporate Office Address:

Aflac Incorporated
1932 Wynnton Road
Columbus, Georgia 31999
United States

Other Info (opening hours):

Other Location:

Aflac Group

1600 Williams St.

Columbia,

South Carolina 29201


Privacy Inquiries

Post Office Box 84075

Columbus, GA 31993

More contact details

Fax:

+1706.660.7080

Aflac Rating Based on 241 Reviews

Rating details

1.5
more details
Customer service
Website
Product or Service Quality
Reliability

Rating stats

Rating trend

How Good is Aflac's Customer Service?

Reneisha Bss
Reneisha Bss
Feels Neutral | Dec 21, 2023

Fairly good

Read full quote
Tiffiny Xsx
Tiffiny Xsx
Feels Neutral | Oct 20, 2023

I never gotten my call back even after I called back several times 678-778-****

Read full quote
Olivea Aoe
Olivea Aoe
Feels Disappointed | Oct 15, 2023

Sucked

Read full quote

Summary of Aflac Customer Service Calls

1K TOTAL
CALLS
04:46 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Aflac?

Request for Information Question:

  • “To talk to someone about a policy change”
  • “Claim question”
  • “To find out what a policy covers”

Payments and Charges Question:

  • “Calling about billing !! The Policy amount was not what I was told”
  • “Policy and billing information, possibly add on Hospital.”
  • “Policy payments”

Activation/ Cancellation Question:

  • “Cancel insurance”
  • “Cancel insurance policy”
  • “Reactivate my account”

Product/ Service Question:

  • “Life Insurance”
  • “Want to get accidental insurance?”
  • “I would like to do a critical hospital and life insurance would you like to make a major payment?”

Account Question:

  • “Cannot log in”
  • “Logins”
  • “Web login”

Cards Question:

  • “Update credit card payment”
  • “Speak with an agent to update credit card”
  • “Cards”

Employment Question:

  • “W2”
  • “My1099”
  • “I am a former Aflac agent and I am trying to contact front desk so I can have 1099 form emailed”

Shipping and Delivery Question:

  • “Have not received my short term disabilityReview in over a month and stii no answers”
  • “Claim denied and haven't received check”
  • “Where is an aflac office in lake havasu, Arizona?”

Staff Question:

  • “I have a claim that has not been adjudicated, after being submitted to supervisors and managers. Filed August 8, 2023”
  • “Lack of service”
  • “Policy's service”

Return/ Replace Question:

  • “Change my address”
  • “Need to change my Address.”
  • “Change auto draft”

Refund Question:

  • “I want my refund”
  • “Refund”

Other Question:

  • “Infi”
  • “I need fax number to send death certifi”
  • “A new claim”

About

Related Companies

Aflac Group Insurance

Summary

Aflac, Inc. is a public company that was founded in 1955. The company was established by John, Paul and Bill Amos as American Family Life Insurance Company. Aflac is headquartered in Columbus, Georgia. Aflac Incorporated specializes in insurance industry. The company provides accident insurance, life insurance, specified decease insurance, dental insurance, long term care insurance, supplement health insurance and many other tpes of insurance products. The company sells its insurance policies in the United States and Japan. Aflac markets the policies through the independent agents. The company was among the first insurance providers to sell cancer insurance.

Aflac reviews and complaints

Aflac is ranked 291 out of 1819 in Insurance category

Area Served

USA

Payment Methods

VISA

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