Contact Aflac Customer Service
Aflac Phone Numbers and Emails
Toll-Free Number:
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(800) 992-3522
Customer Service:
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(800) 433-3036Aflac Group Insurance
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(800) 366-3436Aflac NY
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(855) 782-5850
Aflac Emails:
Aflac Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aflac Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aflac is 8009923522. 66% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Aflac may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aflac Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aflac is 8009923522. 66% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Aflac may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.
People call Aflac mainly because of request for information, product/ service, payments and charges.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Aflac is privacyoffice@aflac.com. 26% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Aflac?
Most Popular Number:
| Total calls: 779 | Issues resolved: 14 | Last call: Feb 4, 2026 |
Contact Information
Aflac Website:
Aflac Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Aflac Group
1600 Williams St.
Columbia,
South Carolina 29201
Privacy Inquiries
Post Office Box 84075
Columbus, GA 31993
Fax:
How Good is Aflac's Customer Service?
Summary of Aflac Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aflac?
Request for Information Question:
- “Questions about security incident and about my account”
- “Checking on my policy”
- “Information on a bill”
Product/ Service Question:
- “New policy”
- “Complaint about vulgar display of character of a representive. So far Aflac shows to *** such behaviour.”
- “Get insurance”
Payments and Charges Question:
- “To make a payment”
- “Give new credit card information”
- “Make a payment”
Activation/ Cancellation Question:
- “Cancel insurance on some”
- “Renew”
- “Cancellation”
Account Question:
- “Why you took money out of my account?”
- “Can't access my account, type in user name and password tells me wrong password and have just changed it probably 3 or 4 times and when you type captcha in says it is wrong its bout aggravating”
- “Cannot log in”
Return/ Replace Question:
- “Change of my address”
- “Change bank account”
- “Change payment card”
Cards Question:
- “Name misspelled on card”
- “Update credit card payment”
- “Speak with an agent to update credit card”
Shipping and Delivery Question:
- “No, I'm trying to get the information I need for claim”
- “Have not received my short term disabilityReview in over a month and stii no answers”
- “Claim denied and haven't received check”
Employment Question:
- “W2”
- “My1099”
- “I am a former Aflac agent and I am trying to contact front desk so I can have 1099 form emailed”
Staff Question:
- “I have a claim that has not been adjudicated, after being submitted to supervisors and managers. Filed August 8, 2023”
- “Lack of service”
- “Policy's service”
Refund Question:
- “I want my refund”
- “Refund”
Other Question:
- “Taking money out of acc”
- “Check benefits”
- “Claim check”
Compare Aflac Customer Service To
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