Aflac Phone Numbers and Emails

Toll-Free Number:

  • (800) 992-3522
Send Message

Customer Service:

  • (800) 433-3036
    Aflac Group Insurance
  • (800) 366-3436
    Aflac NY
  • (855) 782-5850

Report Fraud:

  • (800) 578-3107

Business Customer Service:

  • (888) 861-0251
    Broker Relations

Investors/ Franchising:

  • (800) 227-4756
    Shareholder Services
  • (706) 596-3279
    Shareholder Services
  • (800) 235-2667
  • (706) 596-3264

Legal:

  • (855) 207-2078
    Medicare Supplement Policyholders

Media:

  • (706) 596-3272

Sales/ Reservations:

  • (800) 488-1771

Aflac Emails:

Investors/ Franchising
Shareholder Services
Legal
Privacy Inquiries, Privacy Inquiries
Media
Report Fraud
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Aflac?

Most Popular Number:

(800) 992-3522
Total calls: 604 Issues resolved: 12 Last call: Apr 18, 2024

What Is the Aflac Customer Service Phone Number?

You can contact Aflac customer service through their toll-free helpline, accessible at 1-800-992-3522. For specific Aflac Group Insurance and Aflac NY inquiries, you can dial the Aflac phone numbers 1-800-433-3036 and 1-800-366-3436, respectively. Similarly, if you encounter any fraudulent activities and require reporting, there is a dedicated Aflac corporate office phone number, which is 1-800-578-3107. Furthermore, you can contact Aflac customer service at 1-888-861-0251 for business-related inquiries. These Aflac phone numbers are tailored to cater to the various needs of the customers and provide the assistance they seek promptly.

How Do I Contact Aflac Customer Service via Live Chat?

You can access the Aflac customer service live chat by visiting their official website. Navigate to the "Contact Us" page, where you will find the "Chat with Us" option. Aflac's virtual assistant is accessible 24/7 for general inquiries and assistance through the Aflac customer service chat feature. However, if you prefer to engage in Aflac customer service, live chat with a human customer service representative is available from 8 AM to 8 PM EST on weekdays. These Aflac customer service hours ensure that you can have real-time conversations with Aflac's knowledgeable agents during their designated hours. Aflac customer service team offers convenient and efficient support to cater to your needs.

What Are Aflac Customer Support Business Hours?

Aflac extends its top-notch Aflac customer service during specified hours to cater to a range of needs effectively. If you encounter intricate issues, Aflac customer service is available between 8 AM and 7 PM EST, and you can contact them via phone. Specifically, the Tier One Aflac corporate office phone number is available at 1-866-990-2668 on weekdays from 8 AM to 8 PM ET. These Aflac customer service hours are put in place to ensure that customers can access assistance tailored to complex concerns precisely when they require it. Aflac customer service remains dedicated to providing comprehensive and warm support to effectively address your queries while fostering a positive and friendly customer experience.

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Contact Information

Aflac Website:

Aflac Help Center:

Corporate Office Address:

Aflac Incorporated
1932 Wynnton Road
Columbus, Georgia 31999
United States

Other Info (opening hours):

Other Location:

Aflac Group

1600 Williams St.

Columbia,

South Carolina 29201


Privacy Inquiries

Post Office Box 84075

Columbus, GA 31993

More contact details

Fax:

+1706.660.7080

Aflac Rating Based on 240 Reviews

Rating details

1.5
more details
Customer service
Website
Product or Service Quality
Reliability

Rating stats

Rating trend

How Good is Aflac's Customer Service?

Reneisha Bss
Reneisha Bss
Feels Neutral | Dec 21, 2023

Fairly good

Read full quote
Tiffiny Xsx
Tiffiny Xsx
Feels Neutral | Oct 20, 2023

I never gotten my call back even after I called back several times 678-778-****

Read full quote
Olivea Aoe
Olivea Aoe
Feels Disappointed | Oct 15, 2023

Sucked

Read full quote

Summary of Aflac Customer Service Calls

994 TOTAL
CALLS
04:46 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Aflac?

Request for Information Question:

  • “To find out what a policy covers”
  • “Checking on my claim”
  • “To check on vision and dental card”

Payments and Charges Question:

  • “Policy payments”
  • “New payment card”
  • “Billing”

Activation/ Cancellation Question:

  • “Reactivate my account”
  • “To cancel existing policy”
  • “Cancel”

Product/ Service Question:

  • “I would like to do a critical hospital and life insurance would you like to make a major payment?”
  • “Insurance”
  • “Disability insurance”

Account Question:

  • “Cannot log in”
  • “Logins”
  • “Web login”

Cards Question:

  • “Cards”
  • “Change card number”
  • “Speak with an agent to update credit card”

Employment Question:

  • “W2”
  • “My1099”
  • “I am a former Aflac agent and I am trying to contact front desk so I can have 1099 form emailed”

Staff Question:

  • “I have a claim that has not been adjudicated, after being submitted to supervisors and managers. Filed August 8, 2023”
  • “Lack of service”
  • “Policy's service”

Return/ Replace Question:

  • “Change my address”
  • “Need to change my Address.”
  • “Change auto draft”

Shipping and Delivery Question:

  • “Where is an aflac office in lake havasu, Arizona?”
  • “I did not received bill for Policy P1400314”
  • “Not received a call from my representative”

Refund Question:

  • “I want my refund”
  • “Refund”

Other Question:

  • “Policy information”
  • “Claim information”
  • “Just got out of the hospital”

About

Related Companies

Aflac Group Insurance

Summary

Aflac, Inc. is a public company that was founded in 1955. The company was established by John, Paul and Bill Amos as American Family Life Insurance Company. Aflac is headquartered in Columbus, Georgia. Aflac Incorporated specializes in insurance industry. The company provides accident insurance, life insurance, specified decease insurance, dental insurance, long term care insurance, supplement health insurance and many other tpes of insurance products. The company sells its insurance policies in the United States and Japan. Aflac markets the policies through the independent agents. The company was among the first insurance providers to sell cancer insurance.

Aflac reviews and complaints

Aflac is ranked 283 out of 1806 in Insurance category

Area Served

USA

Payment Methods

VISA

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