Contact Aflac Customer Service
Aflac Phone Numbers and Emails
Toll-Free Number:
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(800) 992-3522
Customer Service:
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(800) 433-3036Aflac Group Insurance
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(800) 366-3436Aflac NY
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(855) 782-5850
Aflac Emails:
How to Contact Aflac?
Most Popular Number:
| Total calls: 710 | Issues resolved: 14 | Last call: Jan 8, 2025 |
Aflac Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aflac Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aflac is 8009923522. 64% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Aflac may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aflac Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aflac is 8009923522. 64% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Aflac may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.
People call Aflac mainly because of request for information, product/ service, payments and charges.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel satisfied after talking to customer service representatives.
The best email to contact Aflac is shareholder@aflac.com. 25% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Aflac Website:
Aflac Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Aflac Group
1600 Williams St.
Columbia,
South Carolina 29201
Privacy Inquiries
Post Office Box 84075
Columbus, GA 31993
Fax:
Aflac Customer Service Reviews
Tina was great , she was patient and very helpful. Was very annoyed with the process but she made it very easy and good experience.
They keep giving me the runaround and I can not get a straight answer from the auditor and they keep wanting
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How Good is Aflac's Customer Service?
Summary of Aflac Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aflac?
Request for Information Question:
- “Nowhere to get to find out who use AFLAC nobody in my local area. I need to find Dentist and vision center need to talk to someone ASAP.”
- “Check on claim”
- “To ask about a claim”
Product/ Service Question:
- “To get some insurance for my eye”
- “Dental Insurance”
- “Wanting supplement insurance”
Payments and Charges Question:
- “Billing”
- “Payment”
- “Pay my bill”
Activation/ Cancellation Question:
- “I called and canceled my insurance, they told me it would be canceled affective November 1, 2024. Ithey are still taking that money out of my paycheck. I would like to know why, if it was canceled, it shouldn’t still be coming out of my check”
- “Cancel my policy canceled my policy”
- “Cancel policy”
Account Question:
- “Can't access my account, type in user name and password tells me wrong password and have just changed it probably 3 or 4 times and when you type captcha in says it is wrong its bout aggravating”
- “Cannot log in”
- “Logins”
Cards Question:
- “Update credit card payment”
- “Speak with an agent to update credit card”
- “Cards”
Return/ Replace Question:
- “Change in pay or source”
- “Change my address”
- “Need to change something”
Shipping and Delivery Question:
- “No, I'm trying to get the information I need for claim”
- “Have not received my short term disabilityReview in over a month and stii no answers”
- “Claim denied and haven't received check”
Employment Question:
- “W2”
- “My1099”
- “I am a former Aflac agent and I am trying to contact front desk so I can have 1099 form emailed”
Staff Question:
- “I have a claim that has not been adjudicated, after being submitted to supervisors and managers. Filed August 8, 2023”
- “Lack of service”
- “Policy's service”
Refund Question:
- “I want my refund”
- “Refund”
Other Question:
- “Hospital stay”
- “Get a quote”
- “Interested in getting ins”
Compare Aflac Customer Service To
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