Tony G Qaj

No one has responded to me about my doctors note for being off work

I have been trying to talk to someone from AFLAC about my accident and all I can do is email or text sending all documents in from my accident that I was in and Ive been off work since the beginning of October, no one has responded to my doctor slip showing that I have been taking off work by my doctor
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Loss:
$1000

Preferred solution: So financial support, since I have not worked for almost a month

Troy G Rsi

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Verified Reviewer
| map-marker Columbus, Georgia

Emotional and Mental Distress

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Aflac denied my wife's Critical Illness Cancer Claim. Just on short, Aflac lied and stated that my claim was denied due to my wife's diagnosis being before the Policy affective Date June 1st 2023. I've had coverage since the beginning of Jan 2023 payments to prove.
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Loss:
$20

Preferred solution: Honor my legitimate Claim

1 comment
Marisella Oav

Short term disability for 6 months I was paid for the first 2 months Now I’m out 12 thousand dollars Tommy Latham Fairburn Georgia

Anonymous
map-marker Fair Lawn, New Jersey

I just want to update the credit card information you have on file.

I have really tried to get through to a person, and I also tried to send an email to "someone". I am probably sending this to the wrong place, but I'm kind of giving up. Name on policy: Herman Peters Policy #: PZ055945 Credit Card on File: MC Driver's Edge Card #: 5424 18** **70 3441 Expiration Date: August, 2023 New card is the same, however, the expiration date is: August 2027 Would also like to add a phone number: 201-206-****. That is Herman's Cell number
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Jenifer W Tth

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Verified Reviewer

They mishandled my claim.

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By their own admission they made a mistake with my claim. Yet they still have refused to pay . They even went so far as to say I was being picky over such a small amount. $500 is not a small amount
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Loss:
$500

Preferred solution: Apology

User's recommendation: Don't bother to purchase

Kerry M Dqz

New payment info

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Took me 45 minutes to get my new credit card payment entered. The website was not helpful and I waited to speak to customer service awhile. It chat told me they were experiencing computer problems. I finally reached Kasey and she took care of me although the phone kept cutting in and out during the call.
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Jacobb Yys
map-marker Earlham, Iowa

Not paid

Tore calf at work got medical bills and put claim and havent heard from anyone want to know if it went through simple questions
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User's recommendation: NOI WILL NOT RECOMMEND

Candace V Ryb

Customer support based on eastern time I’m on the west coast 24 seven should be in 24 seven no matter what state do you live in?

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No customer support available Its too bad that this page wasnt able to help me just waste my time with notations on things they arent going to offer. Customer Service should be 24 seven no matter what state you live in
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Pros:
  • Customer service is based on east coast time only

Preferred solution: Customer support to file a continued claim

Robert B Cut

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Verified Reviewer
| map-marker Huntersville, North Carolina

Customer Ssrvice

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I have been diagnosed with internal cancer. I have submitted claims with absolutely no response from you. I should not have to wait this long to receive the benefits that I have paid for for over seventeen years.
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1 comment
Guest

Same here.

Jordi Pvt
map-marker Atlanta, Georgia

Checking on a claim

Car ran into a truck I was on back and got thrown off . Then I was taken too the hospital.The company I work for drug tested me and everything turned out negative. They checked on my injuries the next day!!
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User's recommendation: Good company to have insurance with. They will help take care of you!!

Tammy W Qpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never can get a person. My claim has been pending in review for over a month now

Never can get a person on the phone and my claim has been in review for over a month now. What is the deal with it
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Pros:
  • Good at paying healthy checkup claims
Cons:
  • Suck at paying claims in a timely manner
Jermaine F Vwd

Make a Claim

I can't login in it's saying my account ain't ready yet why I signed into new account and now I can't even get to make a claim for an injury that was work related and I don't even know who I can talk to
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2 comments
Guest

You filed a claim against a brand new Aflac acct? I’d be reading yours extra closely.

Guest

Thanks for the info at least I know before I'll sign.

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Sheila E Rae

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Verified Reviewer

I want file a complaint

My son has had ankle injury since 11/11/22 has lost his house due to lack of money from AFLAC claim. Lack of communication and customer service and complete run around and we want to file complaint ASAP ridiculous and he pays money for service he can't get while injured!! Completely unacceptable service and rip off.
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Anonymous
map-marker Atlanta, Georgia

Claim status

I'm checking the status of my claims I need to know has it been reviewed yet I have been waiting on it for two weeks now...
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Kathleen H Vbv

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Verified Reviewer

Theft

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In June I called and cancelled my policy. I had auto pay and you kept taking my money. I wrote you a letter with my info and SIGNED it stating please cancel immediately!!! You kept stealing my money... You are still stealing my money even after I put a stop payment for Aflac on my checking account. I have talked to my cousin, a lawyer, who says I now have every right to start legal proceedings. What is wrong with this company... Are you so desperate for my $23.48???! STOP immmediately
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Preferred solution: Full refund

4 comments
Guest

This is not a good sign seeing too many 1-star reviews compare to 10 5-star reviews from customers. I won't sign up in this case.

Thanks for the information. If not you guys, they will take my hard-earned money too.

Guest
reply icon Replying to comment of Guest-2312084

Same. Avoiding this company like a plague.

Guest

I have the same problem.

Guest
reply icon Replying to comment of Guest-2282921

I also have the same problem.

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Kacy Vop

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Golden, Mississippi

Need to find out about a claim

I have waited and waited for aflac to pay for my dismemberment 11/30 to be exact I really realty need my money Please help me
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