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I purchased short term disability through my employer November of 2016 to start in January 2017 as my fiancé and I were trying to get pregnant. My employer failed to take the payments out of my paycheck on time and Aflac canceled my policy.

I wasn't pregnant at the time that I knew of so I opened a new policy with the advice of my Aflac rep. Well it turns out I was pregnant at the time and my employer and I wrote a letter stating that we wanted to reopen the January policy and we would make necessary payments to get up to date. Aflac refused and would not reopen that policy for no good reason. So now I'm being punished for something that wasn't even in my control.

I told them I would pay whatever it would take to get me up to date. None of if was my fault and I'm literally in tears writing this because I don't know how I'm going to afford to spend the time needed with my newborn when she is born because now thanks to Aflac I can't afford to take the maternity leave I want.

And it was completely out of my control. I will never use Aflac and never recommend it to anyone

Reason of review: Poor customer service.

Aflac Cons: Very poor service, Customer service.

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Your employer not taking the deductions is out of Aflac’s control. Either way you must have the policy inforce for 10 months before you give birth. It is clearly stated in the brochures and the actual policy.

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