Aflac
Reviews and Complaints
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Verified ReviewerWill not pay claims
- Lack of follow through
- Not processing claims in a timely manner
Preferred solution: Deliver product or service ordered
User's recommendation: Do not purchase.
I need to talk to someone coz I have a couple question about my payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbia, South CarolinaPolicy information
- Provide good product thru organization
- Runaround
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Anaheim, CaliforniaTryng to file up a fine
Tacit denial of claim
I submitted a claim on December 1, 2021 for procedures done by my urologist, regarding prostate cancer. I have always understood that Aflac would cover most out-of-pocket expenses on issues like that.
I paid two deductibles. ad seven hundred dollars (plus) each: one for deductible for the facility and one deductible for my doctor. Combined, I spent over fourteen hundred in out of pocket and expense and received a check from Aflac for one hundred and ten dollars. I feel duped by Aflac.
This payment is a slap in the face to me and goes against all promises of the Aflac Corporation. The one hundred and ten dollars is a token payment to say the Aflac made a payment, but it is a tacit denial of my claim. On the other hand, did I file the wrong claims form?
Is there another claims form that I should have used? I do not know because I used the only claims form that seem to fit my situation.
User's recommendation: The Aflac commercials seem to be a bit misleading in this day and time
Because I need aswer from a live person
Preferred solution: A conversation with a customer service representative ASAP
Not able to make payment online
Preferred solution: In contact with a customer service representative. Can not seem to get in touch with anyone. Always automative system that is not solving my problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenied claim
- I like the duck on the commercials
- Look for every reason to find a exclusion to pay
- Policies cover very little when you read the fine print
Preferred solution: Full refund
User's recommendation: Don't buy, I had better luck with Met life
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInvoice on premium
Preferred solution: Talk to agent to get my payment lined out
User's recommendation: Don’t buy Aflac can’t talk to live person
Bad customer service
- Provide good product thru organization
- Really bad customer service
Preferred solution: Let the company propose a solution
User's recommendation: have a live CSR available. or online
Cannot get call back or someone to talk to
- Consistency with never returning calls
- Outcome
- Cannot get the additional info requested on claim to aflac
Preferred solution: Deliver product or service ordered
Agent does not call back, Customer Service does not call back ! I have tried to contact someone for weeks ,no call back. I even tried to use the chat line , they said I would receive contact back on l
Preferred solution: A call back !!!!!!!!!!!!!!!!!!!!!!!!
User's recommendation: Need better customer service!
Claim status
Preferred solution: Deliver product or service ordered
User's recommendation: Drop aflac
Unable to access policy
Preferred solution: Deliver product or service ordered
I have been trying to file a claim for a week with no help at all
Preferred solution: Let the company propose a solution
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In the process of filing a Class Action Law Suit against Aflac, if you're interested please reach out to me. They just denied my Critical Illness Cancer claim for my wife. Troy Beemer5two8@***.net