filters
state:
Show
city:
Show
category:
Show
product:
Show
An Aflac Representative came to my place of employment about a year ago. The representative seemed friendly and caring as wrote me up for my policy. Days later when I attempted to contact her to ask questions ; no answer, and no answer was the name of the game. This...
Read more
AflacPhyllis
AflacPhyllis
Aflac Verified Representative

Hello Joshseeley85,I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help.I would like for our J.D. Power Certified Contact Center to look into your sister's...

Joshseeley85
Joshseeley85

Aflac rep Megan

1.3
I didn't like
  • No communication with policy holder about claim status
  • Aflac did not truthfully represent this policy
#1050622
My father had a aflac cancer policy through them for 40 years... my father had penile cancer and had to have his *** removed they paid 500.00 for his medicine but because he wasn't in intensive care they wouldn't pay for his cancer he passed away Feb of this year and...
Read more
1.1
#1038242
First of all, I want to scream and shout "F*#K the Aflac duck and one day pay; totally false advertising. I would like to wring his little neck. I have been helping my sister through the myriad of paperwork this company expects when initiating a claim. Sister was...
Read more
Anonymous
dlwicu

Update: 5/17/17 Two weeks ago, finally got all three policies for my sister. We chose to cancel the accident policy which was costing $32/month for no real benefit at all.....

AflacPhyllis
AflacPhyllis
Aflac Verified Representative

Hello dlwicu, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our J. D. Power Certified Contact Center to look into your sister's si...

2.2
I didn't like
  • Customer service
  • No communication with policy holder about claim status
#1035208

Aflac Disability Claim Review

Aflac
#1052381
1.0
I had surgery n when i first found out i called. To make sure i has short term disablity they said yes 30$ a day for 90 days. I expalined my surgery info n was told yes w i need to do paer work wise. Had surgery then got a letter saying cant pay due to perexisting injury. Im now hehide on rent and my car payment. Thanks for letting me loss my house n car.
Comment Be first to start a discussion
Show

Aflac Claim Review

Aflac
#996456
3.3
Noticed even the 24hr accident-can be LONGGGG-I SENT TOO MUCH INFO-THEN CALLS TO RECORDED NO-SAYS OH ISSUES WITH CLAIM FOR THAT PHONE NO-REALLY? Phone aint got a claim until i throw it agsin-Get the Duck
Comment Be first to start a discussion
Show

Aflac Medical Claim Review

Aflac
#986917
1.3
I have Aflac through my employer. I purchased the short term disability policy with them. Long story short, I got really sick. It took them 6 days to review my paperwork that I had to fax over. I was only paid of what my policy allowed because of a 14 day exclusion. I since canceled the policy. Rather just save the money and pay myself when needed.
Comment Be first to start a discussion
Show

Aflac Customer Care Review

Aflac
#976909
1.0
I tore two ligaments in my knee. Short story 5 weeks out of work. Nothing but asked when am I going to make my weekly payments.
Comment Be first to start a discussion
Show
I injured my shoulder somehow, not exactly sure of accident date. But I started having problems with it in October 2016 and went to see an Orthopedic doctor in November (well within the 60 days for treatment rule by AFLAC). The orthopedic doctor ordered an MRI which...
Read more
Joshseeley85
Joshseeley85

Of course this company is rich; they steal your money right out of your pockets and never pay. Your story sounds so similar to mine. I'm not quite sure how Aflac is being allo...

AflacPhyllis
AflacPhyllis
Aflac Verified Representative

Hello skinsfan363, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our J. D. Power Certified Contact Center to look into your situat...

1.5
I didn't like
  • No communication with policy holder about claim status
#1014510
I almost cut my thumb off, had to go to the hospital for surgery but was told by aflac they would not cover it. I had numerous trips to the doctors and hospitals over the years I was paying into aflac but they never paid a claim. When the rep came to my work I made a...
Read more
1.0
#1014151
I have had Aflac since 2015 it's always taken 2 weeks to get paid. I usually go to the Chrio. They say if faxed in 3 to 5 business days u get paid it always took 2 weeks had a double herina now faxed the paper in the 29th they received them the 30th. It now been sent...
Read more
1.5
#1007379

I have several policies and found myself eligible for claims. Specified Event Policy among them is (CABG) Coronary Artery Bypass Graft surgery. I has an Aortic Valve replaced and two bypasses. AFLAC requested the Operative Report for review, I complied and was denied....
Read more
dlwicu
dlwicu

FYI: you have the right to file a complaint through your state insurance commission and I highly encourage you to do so. Have you spoken with your Aflack agent and if the poli...

#974605

My wife signed up for Aflac thru her work based on the agent saying what would be covered for her surgery. She lied, and aflac didn't cover what she was told. We have suffered financially due to aflac originally denying my wife's claim after the agent already approved...
Read more
Anonymous
Anonymous

I was told that I had two hysterectomy

Anonymous
Anonymous

Can I ask what they promised would be covered with her surgery? I'm going through the same thing now, claim was denied even though I was very precise with my questions prior t...

1.0
I didn't like
  • Adley jo riley
  • Customer service
#961919
Very disappointed with Aflac. I was hospitalized in August than again in September.Both just overnight stays. I have been trying to get payments since mid August. Always the same answer, "we need more paperwork." I sent them the itemized bills from the hospital as they...
Read more
WASTE OF HARD EARNED MONEY, AWFUL SERVICE, AWFUL ALL AROUND, ZERO STARS IF THAT WAS A CHOICE. THEY TAKE YOUR MONEY FOR NOTHING, NO SUCH THING AS 24 PAY IF ITS FOR BIGGER CLAIMS SUCH AS OUTPATIENT SURGERY EVEN IF YOU SEND ALLLL DOCUMENTATION THEY REQUEST AND MORE!!! ALL...
Read more
Anonymous
Anonymous

I was denied my Disability claim ,because the Aflac Rep stated that i had got hurt @ work when it was clearly checked ' NO'. Was the disability caused by an incident that occu...

Anonymous
Anonymous

I agree!!!! I have sent claims in and have hard time receiving checks!!! I have had more trouble with reps. Never calling back and. Ever really knowing THEIR JOB!!!. be very ...