filters
state:
Show
city:
Show
product:
Show
I had a routine colonoscopy. The doctor ruptured my spleen. I was rushed to the hospital and the performed surgery to repair it. I was in intensive care for 5 days. I have had intensive care insurance with Aflac for 29 years. I filed the claim for 5 days of intensive...
Read more
AflacPhyllis
AflacPhyllis
Aflac Verified Representative

Hello, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our Contact Center to look into your. Please email us at aflacservice@aflac.c...

1.2
I didn't like
  • Aflac did not truthfully represent this policy
  • Very poor service
  • Customer service
#1125553
We have been paying $56.60 per month for the last 7 years for a Dental plan through payroll deduction, and have never filed for a claim. Total premiums paid of $4754.40. Aflac has been kind to send us a yearly reminder that we have wellness benefits available for our:...
Read more
AflacPhyllis
AflacPhyllis
Aflac Verified Representative

Hello, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our Contact Center to look into your. Please email us at aflacservice@aflac....

#1124478
I filed a short term disability claim two months a go and Aflac still has not cut a check. They are up to a tax return and three paystubs to prove my salary. My employers HR department has spent over six hours on the phone with them and they tell her they have...
Read more
#1124299

Aflac - Horrible. Every time you call. You get a different answer.

Aflac
#1127127
1.0
Details
I had a heart cath done and at that time they found out that I had a 90% blockage. They then did a pecentanous angioplasty (PCI) Aflac is refusing to pay me for my angioplasty. But can't give me a reason why. It's been almost a month since I sent in the claim. I won't give up because I deserve what I pay for. I will be a thorn in their side until they pay me!!!!!
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Aflac - I am ***

Aflac
#1103656
1.0
Details
Well i am sock of aflac bs my claims everytime i submut a claim i get *** on and its no rite i am so *** with aflac
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Aflac Claim Review

Aflac
#996456
3.3
Details
Noticed even the 24hr accident-can be LONGGGG-I SENT TOO MUCH INFO-THEN CALLS TO RECORDED NO-SAYS OH ISSUES WITH CLAIM FOR THAT PHONE NO-REALLY? Phone aint got a claim until i throw it agsin-Get the Duck
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Aflac Medical Claim Review

Aflac
#986917
1.3
Details
I have Aflac through my employer. I purchased the short term disability policy with them. Long story short, I got really sick. It took them 6 days to review my paperwork that I had to fax over. I was only paid of what my policy allowed because of a 14 day exclusion. I since canceled the policy. Rather just save the money and pay myself when needed.
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
My husband paid on a policy for two years from his job at Stephens wholesale he was told if anything happened to him on or off the job we were assured 40,000 was to be assured to his beneficiarys yet when he passed away in his sleep 3-26-13 contacted them after initial...
Read more
1.0
#1123987
My husband had surgery in July. Itis now October 24, 2017 and we have still not received a penny from this "company" If we had no money in the bank, we would have been thrown out of the house and starved to death. DO NOT SIGN UP for anything with this company. They are...
Read more
#1120013
In March of 2016 I purchased 3 Aflac policies (Cancer, Accident, & Short Term Disability) through my employer. I also purchased an on the job rider for the short term disability policy just in case something happened to me while at work. I'm a long haul truck driver &...
Read more
AflacPhyllis
AflacPhyllis
Aflac Verified Representative

Hello, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our J. D. Power Certified Contact Center to look into your sister's situation...

1.0
#1115216
I purchased short term disability through my employer November of 2016 to start in January 2017 as my fiancé and I were trying to get pregnant. My employer failed to take the payments out of my paycheck on time and Aflac canceled my policy. I wasn't pregnant at the...
Read more
Anonymous
Sue Myers 610

Your employer not taking the deductions is out of Aflac’s control. Either way you must have the policy inforce for 10 months before you give birth. It is clearly stated in t...

I didn't like
  • Very poor service
  • Customer service
#1110616
Is a waste. Cancelled all of mine. Would not recommend to anyone, after carrying for several years my daughter had accident dislocated shoulder, it popped back in on it's own but tires ligament that stabilizes shoulder and fractured the humerus. The MRI showed this,...
Read more
Anonymous
Sue Myers 610

You need to read your policy and understand the coverage you have. I do not believe that if the MRI report stated a fracture that Aflac would not have paid your claim. I am ...

1.0
#1108104
i filed a claim when I dislocated my knee was denied even though I went to a hospital they lied to on telephone saying I was ok to claim but got denied they take so much out of your paycheck your paying them but they STEAL STEAL STEAL YOU HARD EARNED MONEY AND DENY A...
Read more
AflacPhyllis
AflacPhyllis
Aflac Verified Representative

Hello, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our J. D. Power Certified Contact Center to look into your sister's situation...

#1097782
I signed up for a policy when i was a new hire at my small office, as i had recently been diagnosed with a fairly serious stomach disorder. The salesman was incredibly rude, pushy, and downright sexist. However, I bought a small policy in the event that I was out of...
Read more
Anonymous
Sue Myers 610

If your company is offering benefits on a pre tax basis you can’t change coverage until open enrollment unless your have a qualifying event. Divorce, marriage, birth or death...

AflacPhyllis
AflacPhyllis
Aflac Verified Representative

Hello, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our J. D. Power Certified Contact Center to look into your sister's situation...

1.4
#1091903