Aflac
Aflac Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aflac has 1.5 star rating based on 240 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Payroll deduction, Agent, No pros about aflac.
Cons: Aflac did not truthfully represent this policy, Very poor customer service, Very poor service worthless insurance.Recent recommendations regarding this business are as follows: "Don’t buy into Aflac", "No recommendations yet", "Don't trust this company, go somewhere else.", "read your contract aflac does not follow through with what they say", "NOI WILL NOT RECOMMEND".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aflac has 1.5 star rating based on 240 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Payroll deduction, Agent, No pros about aflac.
Cons: Aflac did not truthfully represent this policy, Very poor customer service, Very poor service worthless insurance.Recent recommendations regarding this business are as follows: "Don’t buy into Aflac", "No recommendations yet", "Don't trust this company, go somewhere else.", "read your contract aflac does not follow through with what they say", "NOI WILL NOT RECOMMEND".
Most users want Aflac to offer a solution to their issues.
Consumers are not pleased with Reliability and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
I want to cancel my upcoming payment
Claims
- Only cons
Preferred solution: Better service
User's recommendation: Don’t buy into Aflac
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hewitt, TexasTaking advantage of those with disabilities
I signed up with an agent about a year ago. Amelia, never provided me with my policies never spoke to me.
Never return my calls ignored every email. But they have no problem taking over $100 dollars a month out of my account. I tried to file an accidental claim and was unable too, wrote a poor review then I spoke to a manager about there agent who basically frauded me a plan that never existed. Management admitted that Amelia sold me a false planthey .
She falls advertised that critical plan. Just to get me to sign up. Therefore management canceled my plan without my permission.. But they were refused to refund me from my accidental.
And they want me to pay 4 months back keep in mind. I also have a claim since July that I was unable to file. This is an absolutely rip-off. And they are taking advantage of the people with disabilities and elderly.
They promised me a refund me on my accidental but lied and decidednot to redund me...i am disabled and on a budgetlike most this breaks my heart!! . Just to ignore every email I've sent them.
It is been a 2 month battle with app. Like I'm trying to Settle this issue.!!!
- Used to be great
- No agents available
- Have become extremely poor in there communication
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasI haven’t spoke to anyone about my claim.
Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWellness clause that they claim they pay.
Preferred solution: Full refund
User's recommendation: Don't trust this company, go somewhere else.
To inquire about my insurance card and how to lay a claim
User's recommendation: No recommendations yet
To discuss my policy
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Birmingham, AlabamaPast reimbursement
Complaining
Cannot get ahold of my agent. Ever
Payment of premium
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marietta, GeorgiaI put a claim in and no one’s called me
Insurance Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | The Villages, FloridaYou are not responding to a two year old claim
my name is norman chesler I have a tier 1 accident insurance policy with you folks you initially denied my claim, and I prove beyond a shadow of a doubt through an appeal process that was set up between me and aflac to handle and now it is past two years and five days, and I still have not received a check nor a response I mailed in three times an appeal, showing beyond a shadow of a doubt the reason I had did. The appeal shows that I physically broke three ribs, and that was causing chest pains every since you receiving my information nobody repeat nobody contacted me from aflac. I would appreciate a response before I go to the insurance department to make my complaint.
- Many
Preferred solution: has adult insurance investigators read my appeal do not allow children to do so who do not read English
User's recommendation: read your contract aflac does not follow through with what they say
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Leandro, CaliforniaResolved: Aflac Denies my Critical Illness Cancer Claim for wife
Company resolved the issue.
Aflac received all the necessary documents including the Pathology report. Aflac strung me on for weeks never reviewing my claim, after numerous calls to reps, and multiple escalations submitted for review. Never received a call. This was to be a one time Critical Illness Cancer claim payment $20,000, 100% of the face value.
Spoke with a Representative who stated that my Critical Illness and accidental Death policies were cancelled In Jan. 2023, due to the 2nd automatic payroll deduction not being submitted in January. However, never received any notice that premium for that 2nd payment in January not being received, from Aflac or my employer. Kicker is, Aflac continued to receive Automatic payroll deductions from February through May 2023, I went out on Paid Family Leave to care for my wife, and submitted the two premiums in June to cover the premiums for June due to being out and being paid through EDD PFL, check cashed.
I get a letter July 22nd stating the claim was denied because my wife's Diagnosis was prior to the Claim start Date of June 1st. Keep in mind that premiums were paid from February thru May 2023, they generated a new Policy and CERT # effective June to negate the diagnosis as of May 30 2023. I've received at least 4 different Policy #'s during their so called migration.
They are deceitful and shady. The claim was legitimate and filed in the proper time frame.
Start a claim
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My name is Tommy Latham I took a short term disability policy in. 2017.
I paid 150.00 dollars a month until May 2023 when I became I’ll with a pinched nerve. I filed a claim a after several months I got a check for 2 months. Its December im still out. of work and ever received anymore payments.
The payments were supposed to be 2800.00 per month. They owe me around 18 thousand dollars.
Is there a class action law suit against them Some one let me know Please . I’m not going to let them get away with this My number is 770-617-**** Fairburn Georgia