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1.0

My experience with this sad company has been a nightmare from beginning to end, and it ain't over yet!

Agent Terrie Lynn Runolfson from the Cottonwood California office is on the prowl for her next husband and so cannot keep her mind on her actual job! If a man behaved like she did, he would have been sued for sexual harassment, no kidding. She refuses to answer phone calls. She didn't add both policies as stated clearly on the sign up paperwork. When we finally got that sorted out, without her help, it turned out that was the wrong policy! Completely useless to us.

Called to file a claim, no reply. Called to cancel, no reply. I even emailed Aflac corporate and still no reply! The customer service of this sad excuse of a company is basically non-existent. Once they have your money they are nowhere to be found. Shame I don't live closer to the Cottonwood office but lucky for them!

So we have cancelled and singed up with Combined. What a difference. They can't do enough for us. Always available, if not immediately, I get a response within 30mins! Cheaper premiums, same coverage AND customer service!!! Crazy eh! My new rep went on vacation and she STILL answered my call and was almost too happy to help me. No long winded stories about her private life and her divorce and her new motorbike, like that Terrie person! What a *** Terrie is, shameless female.

Still no reply from the people with the duck. Poor duck!

I am now going to suggest that all the other employees cancel Aflac and go with Combined. Hard workers should not be robbed of their hard earned dollars in such an insidious way. Shame, shame, shame, on Aflac. Problem is, they don't care, not a bit.

Save your pennies and go with Combined.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Full refund.

Location: Cottonwood, California

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Combined sucks. Plain and simple.

AflacPhyllis

Hi pamray,

I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. Our J.

D. Power 2015 Certified Contact Center to look into this for you. Please email them at aflacservice@aflac.com so they can assist you. When you email them, please include the following in the subject line of your email: pissedconsumer.com message from pamray (review #901691).

Please copy the contents of your post from this website into the body of the email.

Also, Aflac has established corporate privacy procedures in an effort to protect your identity and policy/claim information.

Therefore, if your father is an Aflac policyholder, when you email us, please provide his full name and AT LEAST TWO of the following criteria: Policy number, Claim number, Claim Check number, Date of Birth, or Name of his employer.

Thank you,

Aflac Phyllis

Guest
reply icon Replying to comment of AflacPhyllis

Lame response Phyllis.

I already emailed your corporate office, twice!

I had to call the same corporate office myself as they didn't call me back as requested.

As I expected neither you nor they are able to read an email properly. Did I say it was my father's policy? No, I didn't.

I have already spoken to another rep who finally called me even though I had to send my phone number to them 3 times!!!

I am sending a letter to request a full refund and wages lost due to Terries incompetence but, unfortunately, the person she was harassing does not want to file a complaint at this time. If I don't get my refund, I will try again to get him to file a complaint as she will only continue her deplorable behaviour if left unchecked.

She still hasn't returned our calls and this foul attitude is proof of her being undeserving of our business and I will continue to make sure anyone and everyone knows about her and Aflac's inability to keep better control of their reps.

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