Aflac said check was mailed, but I never recieved it.
It is now October 12th and still no check and no explaination why I never recived claim statement.......Now each time I call the aflac customer service reps are rude....SO ITS MY FAULT I HAVENT GOTTEN CHECK AND I KEEP CALLING ABOUT IT....REALLY???
Aflac sent a check dated 9/24 (Tuesday) and I got that check on Saturday 9/28. The next check was 2 times the amount of the first and the one we really needed to pay bills since I missed work and had bills from our daughters surgery.
That check was dated 9/26 and it has now been almost 2 weeks and I dont have check. Aflac says I have to wait 15 business days for check to be reissued. I looked online and I never got the statement you always get when they mail check that states what benefits are paid and what agent processed claim SO I dont think they ever mailed my check.
I have called 3 times and emailed and still the same old wait 15 business days. None of the people I spoke with will take time to hear my complaint and try to look into the fact that I didnt get claim statement so check never really printed!!!!!
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Sweetie, I'm quite sure they never mailed it. My wife and I have been going through this for over a month with this company.
We were told to wait 3 to 5 business day and we would receive a check. Instead we got a notice in the mailing asking me to again verify my income ( keep in mind I have sent a copy of my W-2).
I don't believe that Aflac has any intention on honoring their word. Your best bet is to cancel your policy and run for the hills before the wolves steal any more of your hand earned dollars right out of your pocket.
I'm going through the same thing now,waiting on a check that was supposedly mailed on June 8th and here it is July 9th and no check!!!
You don't say what check was for, was it disability? If so, if you have not returned to work, by the date, Dr, put on form, then you need to do continuing disability claim form.Aflac does not know if you have returned to work or not.Only you can tell them that by filing an extended claim form.