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2.6 Based on 28 reviews
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  • Customers like
    • Agent 1
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    • Very poor service 4
    • Every door to door solicitor 2
    • Wont contact me 1

Hi my name is Evelyn. I have two expired aflac checks that i gave my husband to cash in his bank but forgot. What can I do ?They're expired Sincerely, EVELYN evemeza@cox.net Read more

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Aflac accident is a joke. I tore my shoulder in Feb 2015, my doctors didn't deem it necessary to do surgery right away. Had mw go through the process off therapy and injections. Finally, in October they decided I needed surgery. Surgery was scheduled in December. When I submitted the paperwork, I was denied any surgery benefits because there is provisions that state that if you don't have surgery within 90 days, your not paid any benefits. It's... Read more

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There is an agent in Illinois, Norma Huerta, that never returns calls and when she finally did, she blamed other people for her mistakes. I just think that she is very unprofessional. I also believe she is a DSC, which makes it even worse. It looks bad when someone of authority is so flippant about policyholders and their needs. I truly feel sorry for those that have to deal with her on a professional level. Read more

Was this review helpful? 0 1

I am terminally ill with cancer. My days are very limited. My daughter and I summit my claim for my cancer policy over a month ago through a Rep frommy area. We got a email stating it was recieved. Since we've been told it was being processed. Even at 1 point told to call back to find out how much I was receiving and would it would be deposited in my Acct. Only to have my daughter call back that evening to be told they couldn't find her listed... Read more

Was this review helpful? 7 3
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  • Aflac
  • Mar 12
  • #808601

I purchased Aflac insurance - the top of the line in every different segment offered. When I called for a minor claim they said it did not qualify. Of course when I purchased my insurance it was not presented that way at all. Add comment

I got Aflac when I was single. Added my wife after we got married. Added my daughter after she was born. I have the hospital idemnity plan that pays you so much when you are admitted and have to stay for any amount of time in the hospital. Filed a claim when my wife stayed for two days after my daughter was born. Took a few weeks because they asked for more paperwork but eventually they paid it. Last July my daughter gets sick and stays... Read more

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I had a heart attack in December 2015 and we started submitting paperwork to Aflac on Feb.2 and it seems like every time ee turn something they want more bur they don't bother telling you until you email them to see where you stand. We have even sent them the paperwork authorizing them to talk to the hospital and doctors office. We emailed them on Monday Feb 29 and today they emailed back that they need paperwork we have already submitted.... Read more

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I agree I was in a accdent recently and laid up and couldn't do anything and I was expected to jump through hoops to file claim. I was denied more than three and they are very poor for getting your doctor the necessary paperwork for claims. I called to see if they received paperwork from my doctor and my doctor advised that Aflac never even sent them any forms. So three weeks after my appointment I'm still waiting for disability payment. Aflac... Read more

Was this review helpful? 1 1

I have Aflac as secondary medical insurance to Kaiser, as emergency injury insurance policy. I went to the emergency room August first of 2015. Roughly a week later I filed a claim and the they gave me the complete runaround well into 2016. The first time they claimed I needed more paperwork, so I called an agent and they assured me that after I had sent in my proof of injury that would be all. Low and behold three weeks later I get a letter... Read more

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THE INSURANCE COMPANY AFLAC IS A FRAUD. THEY SOLD ME THE INSURANCE ALONG WITH ALOT OF FALSE PROMISES. THEY CLAIM THEY WILL COVER YOU AND THEY WILL TAKE CARE OF EVERYTHING WHEN YOU NEED TO USE YOUR INSURANCE BUT AS SOON AS YOU NEED THEM THEY WILL GIVE YOU THE RUN AROUND, ASK YOU FOR ALL THE NECESSARY PAPER WORK OVER AND OVER AGAIN, THEY CLAIM TO BE ON TOP OF THINGS BUT CAN NEVER GIVE YOU A STRAIGHT ANSWER. AFLAC WILL MAKE NO EFFORT IN ANY... Read more

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