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  • Dec 11
  • Health Insurance
  • Bigfork, Montana
  • Accident Insurance
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

The ad on TV that AFLAC will process your claim in one week is so not true. My initial claim for accidental injury, Initial disability, and Hospital Indemnity have been neglected for nearly two months. The AFLAC representative handling my claim was dismissed from her position. The office manager I spoke with two weeks ago was going to complete the paper work and get the claim processed. Still... Read more

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  • Dec 10
  • Health Insurance
  • Atlanta, Georgia
  • Short Term Disability
  • 63
  • REVIEW RATING 4/5

I recently signed up for AFLAC in October 2013. I had soon found out that the insurance representative only signed me up for a six-month term for short-term disability. Unbeknownst to me I was waiting for a check a little over $1600 and I got $86 because I have reached my six-month my six month term. I have been very satisfied with AFLAC up until this point I was unaware that the term was six... Read more

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  • Nov 20
  • Health Insurance
  • Scottsdale, Arizona
  • Insurance Claim
  • 213
  • REVIEW RATING 4/5

i just had Aflac for two yrs..a waste of my hard working $$. Just cancelled policy because I have not been able to get assistance to file claims. Rep tells me I need to open claims, get itemized statements, claims & medical records.. Hey I pay $400 a mo & they should be able to do it with auth.These reps are more interested in getting people on Aflac to get paid& could care less in... Read more

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  • Nov 18
  • Health Insurance
  • Fontana, California
  • Insurance Claim
  • 202
  • REVIEW RATING 4/5

Been off work for 11 months now. Had 2 stomach surgeries. On feeding tubes now. Filed hospital confinement sent in itemized bills all the *** they would keep requesting. Now they're denying Claim cause they cant talk to a previous doc that no longer works for Kaiser they told me to call him. So I just emailed the COO,CFO,CEO. i need this claim. Just applied for emergency foodstamps fooling ... Read more

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  • Nov 11
  • Health Insurance
  • Portland, Oregon
  • Insurance
  • 277
  • REVIEW RATING 5/5

I'm an employer and we offer Aflac to our employees. As an employer I find the company only interested in signing up employees. When it comes to paperwork, employer compliance or assistance, the rep dropped all contact. We have made multiple requests for copies of the employee signature forms that the rep took with him. We have made multiple requests for new hire binders. We have received... Read more

Was this review helpful? 3 0
  • From mobile
  • AFLAC
  • Oct 23
  • by anonymous
  • #549851

Got my insurance last fall had a claim last spring still waiting to hear back wtf its halloween next week Add comment

  • From mobile
  • AFLAC
  • Oct 18
  • by anonymous
  • #547865

I dont get that part you are right doctor do nt have the time where I go they charge 25.00 the paper work from doctor and employer should get your claim settle or it take doctor 2wks to sign your paper Add comment

  • Oct 13
  • Health Insurance
  • Connecticut, United States
  • Short Term Disability Insurance
  • 2
  • 2
  • 423
  • REVIEW RATING 5/5

My place of employment used to have a different insurance that it offered until recently, when Aflac took over. They had a representative there talking to people, who never got the chance to speak with me. They tried calling me at 9:30 at night, and I didn't call them back. Rather than try calling me again, I was automatically signed up for some sort of short term disability insurance that I DO... Read more

Was this review helpful? 3 1

  • Sep 25
  • Health Insurance
  • Weatherford, Texas
  • Positive Experience
  • 1
  • 1
  • 865
  • REVIEW RATING 5/5

I had read all the complaints, while my husbands claim was being processed, I was beginning to get a little worried. My husband had sign up for aflac 2 months prior to the incident, accident only. He had a job related accident resulting in a broken neck, spent a wk in the hospital 3 of which was in icu. When we filled claim we had to do the foot work to get the proof, it took 10 days to process... Read more

Was this review helpful? 15 5

  • Sep 21
  • Health Insurance
  • Bellevue, Washington
  • Check
  • 286
  • REVIEW RATING 4/5

Same issue! After talking to several, I mean several reps who even pretended to be supervisors, here we are still waiting on a check that was over nighted thru FedEx over 2 months ago!!! My agent said he's in meetings or has bad phone reception and will call me when he has reception! Wth, how can Aflac spend millions of dollars and they can't get a good phone provider? How can they claim to send... Read more

Was this review helpful? 2 1

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