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  • Customers like
    • Agent 1
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    • Very poor service 4
    • Every door to door solicitor 2
    • Wont contact me 1

I have Aflac as secondary medical insurance to Kaiser, as emergency injury insurance policy. I went to the emergency room August first of 2015. Roughly a week later I filed a claim and the they gave me the complete runaround well into 2016. The first time they claimed I needed more paperwork, so I called an agent and they assured me that after I had sent in my proof of injury that would be all.... Read more

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THE INSURANCE COMPANY AFLAC IS A FRAUD. THEY SOLD ME THE INSURANCE ALONG WITH ALOT OF FALSE PROMISES. THEY CLAIM THEY WILL COVER YOU AND THEY WILL TAKE CARE OF EVERYTHING WHEN YOU NEED TO USE YOUR INSURANCE BUT AS SOON AS YOU NEED THEM THEY WILL GIVE YOU THE RUN AROUND, ASK YOU FOR ALL THE NECESSARY PAPER WORK OVER AND OVER AGAIN, THEY CLAIM TO BE ON TOP OF THINGS BUT CAN NEVER GIVE YOU A... Read more

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Aflac sucks i just had and bad experience with this crappie company, you pay them your money faithfully and when its time to pay off they come up with different rules. I have short term disability and it went from being off 5 days a couple years ago to 7 days off to file a claim now its 8 days. Every tear it is something different now i see why my job drop there *** and i am about to do... Read more

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I've been trying to purchase term life insurance from aflac since april of 2014. Its now december 2015, I have called 3 different agents and left messages stating that Im interested in purchasing term life insurance along with my name and phone # and not one of them still has not called me back. What kind of company is aflac they dont want the business, I became tired of waiting 8 months to do... Read more

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called them to get information for paying my bill and after being talked to rudely,i told that person (Katrina) i wanted to talk to someone else and was not allowed to actually told her to transfer me to someone else,didn't answer my question and ended up hanging up on me,i went to their website and there is no way to contact someone in charge to issue a complaint. This is probably why they think... Read more

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  • From mobile
  • Aflac
  • Nov 17, 2015
  • #736018

I also get monthly emails from various AFLAC offices offering me a job that i never applied for. The latest came from michael.shiomos@us.aflac.com How do you get them to stop? Add comment

My husband had a umbicial hernia repair a few months ago we found out last week that it was payable under are accident plan well i got all are documents in order and doctor information and faxed it to ate ahent welk they faxed it to aflav and instead of accident put it under specified events well of course it was denied luckly i sent it on a accident form so now 9 days later aflac tells me its... Read more

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  • From mobile
  • Aflac
  • Oct 09, 2015
  • #713655

Aflac been good to Me and family, yes u have to send documents but u get them @ Dr., hospital, now u can got online an uplaod pics of documents and sent to Aflac plus I like the 1 day pay now and direct deposit. I like what Aflac doing with the new smartclaim and direct deposit, so now money get to u faster and u can send documents whenever. Thank you Aflac Add comment

U may think its frustrated and complicating but u have to decide if having your bills paid outweighs not having them paid. My husbands hand was crushed at work losing his middle finger and they had reattach the ring finger and the forefinger. He was out of work for 3 months and had to have 2 extensive surgeries lets just say aflac covered our bills for the next 8 months with the check they sent... Read more

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  • From mobile
  • Aflac
  • Aug 26, 2015
  • #689517

Can not get any answers from representative on claim allowance, keep getting told they will meet with me, but that has not happened recently, medical bills piling up. Add comment

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