AFLAC Complaints and Reviews

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AFLAC
Main address: 1932 Wynnton Rd. 31999 Columbus GA
(800) 992-3522, , http://www.aflac.com/apps/contact_customer_service.aspx?iframe=true&width=385px&height=620px
  • 76+3 mobile complaints
  • $150K claimed losses
  • $1.9K average
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  • Aug 29
  • Health Insurance
  • Suffern, New York
  • Injury Claim Denial
  • 23

I'm disturbed an appalled that my claim was denied I was diagnosed with a sudden bells paulsy which is clinically diagnosed an injury to the facial cranial nerve number 7 which causes paralysis. The lady had the nerve to tell me it was not an accident so an injury to my nerve that spontaneously happens doesn't count which I am in several pain in physical therapy and no it's not considered an... Read more

Was this review helpful? 0 1

  • Aug 28
  • Health Insurance
  • Nashville, Tennessee
  • Insurance Refund
  • 1
  • 1
  • 22

6 weeks and still no check. AFLAC says policy so old not in their system and has to be retrived from archieve and scanned. This is my problem how? AGLA had our claim processed in under 10 business days. AFLAC spends all their money on that *** duck and not on customer service. Website says claims processed in 4 days...that is hysterical! If we paid preminums late policy would be cancelled... Read more

Was this review helpful? 2 1

  • Aug 27
  • Professional Services
  • Granite Falls, Minnesota
  • Website
  • 20

1st and last claim with Aflac. Tried to register on website - down for almost a week to new registrations. Initial registration on the website completed, then I was never recognized on the website again. Had to use customer service to get the claim through. Remember the commercial about claims paid in 4 days? Not true. Their customer service people will tell you they have a backlog and it... Read more

Was this review helpful? 1 0
  • From mobile
  • AFLAC
  • Aug 21
  • by anonymous
  • #524216

I love my Aflac. Ive had 7 different claims on different members of my family including my husband who has been very ill. They paid just like my policy said they would.. was turned down fo Add comment

  • Aug 05
  • Health Insurance
  • Cancer Policy Payment
  • 2
  • 2
  • 244

I had a cancer policy for many years with Aflac. A few months ago there was fraudulent use of my credit card. I checked to see which recurring payment I had scheduled with this card (the credit card company reissued me a card with a new number) so that all my payments would be made in time. Somehow, I missed Aflac, most likely because it was only every three months and I looked back only two... Read more

Was this review helpful? 2 1

  • Jul 29
  • Health Insurance
  • Insurange Coverage
  • 5
  • 5
  • 168

I tried last year to increase my coverage by contacting my Aflac rep. by email several times. He promised to "get back with me" on finding out if I could actually increase coverage but he never did. Then I saw him at my workplace and reminded him of the emails and he said that as soon as he got finished working with the customer who he was presently with he would talk to me. Well, he left and I... Read more

Was this review helpful? 0 2

  • Jul 20
  • Health Insurance
  • Health Insurance
  • 8
  • 8
  • 300

In January I was putting away Christmas ornaments in my attic. I ACCIDENTLY stood up directly under the ceiling truss and knocked myself silly. I did not think I needed to go to the emergency room, I bumped my head, no big deal. Well that "bump" later, about 2 weeks caused vertical whiplash. Neck and spine were swollen, no head movement to the left at all. Guess what no payment from AFLAC for... Read more

Was this review helpful? 0 1

  • Jul 17
  • Health Insurance
  • Claims Delay
  • 2
  • 2
  • 75

They say on national television that claims are handled in four business days. I have yet to have that experience with aflac it's always a delay. When they tell you the day the check was mailed don't look for it for two weeks. When has mail ever taking that long. Stop television ad it's not true. Read more

Was this review helpful? 3 0
  • From mobile
  • AFLAC
  • Jul 11
  • by anonymous
  • #509209

Aflac is so easy I filed my claim online at 2 o'clock in the afternoon and had my answer 8hrs later ! Then 5 days later had my check I never had to speak to anyone I'm very satisfied Add comment

  • Jul 01
  • Health Insurance
  • Insurance Claim
  • 2
  • 2
  • 79

I hurt my neck while doing yard work. After my neck fusion, They asked for a surgigal report. Then they wanted when I contacted my original doctor. Then they said it was arthritis and denied my claim. After a letter from my surgeon.... They now are reviewing the letter. I guess that takes a week. The letter is a whole 40 words. They can kiss it. I have cancelled. Wait a year my *** and... Read more

Was this review helpful? 0 1
 
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