AFLAC Complaints and Reviews

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AFLAC
Main address: 1932 Wynnton Rd. 31999 Columbus GA
(800) 992-3522, , http://www.aflac.com/apps/contact_customer_service.aspx?iframe=true&width=385px&height=620px
  • 80+3 mobile complaints
  • $150K claimed losses
  • $1.8K average
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  • 2 days ago
  • Health Insurance
  • Bellevue, Washington
  • Undelivered Check
  • 20

Same issue! After talking to several, I mean several reps who even pretended to be supervisors, here we are still waiting on a check that was over nighted thru FedEx over 2 months ago!!! My agent said he's in meetings or has bad phone reception and will call me when he has reception! Wth, how can Aflac spend millions of dollars and they can't get a good phone provider? How can they claim to send... Read more

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  • Sep 17
  • Health Insurance
  • San Jose, California
  • Disability And Accident Policy
  • 72

Where do I begin? Husband bought Aflac disability and accident policy from agent that gave a presentation at work. The pitch was you are covered 24/7 on or off the job NO MATTER WHAT ! Yeah right ! Agent played out " understand that Work comp only pays 2/3 RDS of your income Aflac will cover the gap. Forward 7 years after a lot of pain and surgery. Aflac agent will not return calls. Then Aflac... Read more

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  • Sep 17
  • Health Insurance
  • Valencia, California
  • Short Term Disability Plans
  • 39

People think that they can use Short Term Disability for many things. A pre-existing condition is one that began BEFORE your insurance took effect. If you have an illness that is discovered after you bought your policy, but appears to medical specialists to have begun long before you had the signs of the condition, then it may NOT be covered automatically. There are always indicators in your... Read more

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  • From mobile
  • AFLAC
  • Sep 15
  • by anonymous
  • #534530

i ended getting a hernia when i contacted aflac they said my hernia was not caused by an accident when i contacted them back and asked them there defintion of accident they wouldnt give me an answer when i gave them the defintion of accident as per blacks law dictionary they changed there wording and den Add comment

     

  • Aug 29
  • Health Insurance
  • Suffern, New York
  • Injury Claim Denial
  • 120

I'm disturbed an appalled that my claim was denied I was diagnosed with a sudden bells paulsy which is clinically diagnosed an injury to the facial cranial nerve number 7 which causes paralysis. The lady had the nerve to tell me it was not an accident so an injury to my nerve that spontaneously happens doesn't count which I am in several pain in physical therapy and no it's not considered an... Read more

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  • Aug 28
  • Health Insurance
  • Nashville, Tennessee
  • Insurance Refund
  • 1
  • 1
  • 71

6 weeks and still no check. AFLAC says policy so old not in their system and has to be retrived from archieve and scanned. This is my problem how? AGLA had our claim processed in under 10 business days. AFLAC spends all their money on that *** duck and not on customer service. Website says claims processed in 4 days...that is hysterical! If we paid preminums late policy would be cancelled... Read more

Was this review helpful? 2 1

     

  • Aug 27
  • Professional Services
  • Granite Falls, Minnesota
  • Website
  • 70

1st and last claim with Aflac. Tried to register on website - down for almost a week to new registrations. Initial registration on the website completed, then I was never recognized on the website again. Had to use customer service to get the claim through. Remember the commercial about claims paid in 4 days? Not true. Their customer service people will tell you they have a backlog and it... Read more

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  • From mobile
  • AFLAC
  • Aug 21
  • by anonymous
  • #524216

I love my Aflac. Ive had 7 different claims on different members of my family including my husband who has been very ill. They paid just like my policy said they would.. was turned down fo Add comment

     

  • Aug 05
  • Health Insurance
  • Cancer Policy Payment
  • 2
  • 2
  • 330

I had a cancer policy for many years with Aflac. A few months ago there was fraudulent use of my credit card. I checked to see which recurring payment I had scheduled with this card (the credit card company reissued me a card with a new number) so that all my payments would be made in time. Somehow, I missed Aflac, most likely because it was only every three months and I looked back only two... Read more

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  • Jul 29
  • Health Insurance
  • Insurange Coverage
  • 5
  • 5
  • 208

I tried last year to increase my coverage by contacting my Aflac rep. by email several times. He promised to "get back with me" on finding out if I could actually increase coverage but he never did. Then I saw him at my workplace and reminded him of the emails and he said that as soon as he got finished working with the customer who he was presently with he would talk to me. Well, he left and I... Read more

Was this review helpful? 0 2
 
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