AFLAC Complaints and reviews

AFLAC reviews, AFLAC complaints, read AFLAC reviews, find AFLAC reviews, AFLAC scam reports
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  • 63 complaints
  • $115,665 claimed losses
  • $1,836 average
  • 18059 since Jan 12, 2009

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AFLAC
Main address: 1932 Wynnton Rd. 31999 Columbus GA
(800) 992-3522, , http://www.aflac.com/apps/contact_customer_service.aspx?iframe=true&width=385px&height=620px
AFLAC reviews, AFLAC complaints, read AFLAC reviews, find AFLAC reviews, AFLAC scam reports
  • 63 complaints
  • $115,665 claimed losses
  • $1,836 average
Had an experience with AFLAC?
Submit review ›
63 reviews found
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  • Mar 21
  • New Haven, Michigan
  • Hospital Policy
  • 15

i signed up with Aflac when 2 reps came into our office. signed up for 3 policies and a week later decided the hospital policy was to expensive for me. called rep and cancelled it. he mistakenly cancelled the accident insurance and kept the hospital policy. almost 4 mo. later I realized what had happened when I made a claim on the cancer policy. immediately canceled the hospital policy and... Read more

Was this review helpful? 1 0

  • Dec 08, 2013
  • Misleading Information
  • 1
  • 55

I must start off by saying that AFLAC phone customer service is wonderful, the call center representative are properly trained in knowing what questions to answer and where to direct you. I recently had an unpleasant experience with AFLAC when I saw them physically and two customer service representatives assisted me, I signed up for three benefits for this company, the last company I had I payed... Read more

Was this review helpful? 1 0

  • Dec 03, 2013
  • Kansas City, Missouri
  • Health Insurance
  • 56

i cancelled my policy after having it for one...maybe two days early august, 2013! i cancelled it by filling out a paper and mailing it in plus contacted my ex representative. he was argumentative with me saying to ignore the bills. today, december 2, 2013, i received a note from my employer saying they are still billing me and my acct was never cancelled. i am waiting to hear from the rep... Read more

Was this review helpful? 0 0

  • Nov 08, 2013
  • Cancer Policy Icu Policy
  • 2
  • 112

My mother passed away in May after more than 15 years of paying on two policies, one a cancer and the other an ICU policy. AFLAC has given me (the executor) complete run around. I have made dozens of phone calls only to be told that I need another form or the hospital didn't give them the correct information. Each time I have given them the form or obtained the information they requested they... Read more

Was this review helpful? 3 3

  • Oct 06, 2013
  • Aflac Insurance
  • 1
  • 96

Aflac sent a check dated 9/24 (Tuesday) and I got that check on Saturday 9/28. The next check was 2 times the amount of the first and the one we really needed to pay bills since I missed work and had bills from our daughters surgery. That check was dated 9/26 and it has now been almost 2 weeks and I dont have check. Aflac says I have to wait 15 business days for check to be reissued. I looked... Read more

Was this review helpful? 0 4

  • Aug 22, 2013
  • Aflac Insurance
  • 3
  • 219

DON'T BE FOOLED BY THE FUNNY DUCK!!! Aflac has got to be the single worst insurance in existence. Don't believe the lies that the salesmen tell you when you. READ THE POLICY CAREFULLY BEFORE YOU SIGN UP!! Understand that the chance of you actually suffering the very narrow sort of "accident" that the policy actually covers...is one in a million. Aflac has very carefully designed their various... Read more

Was this review helpful? 2 7

  • Aug 02, 2013
  • Claim
  • 2
  • 194

Faxed all paperwork into Aflac for a continuing claim and have even paid forward for the presumed time I would be out on short term disability. I called and talked to an agent 10 days after faxing my paperwork and was told that they are just getting around to looking at my my claim. Now I'm short the cash I paid out and who knows when my check will be sent. I think the only one I've gotten so far... Read more

Was this review helpful? 0 10

  • Jul 02, 2013
  • Indianapolis, Indiana
  • Aflac Insurance
  • 8
  • 230

The agents for Aflac run around selling products with zero knowledge and lie about everything. Guess what happens? You pay money for their plans and then finf out they don't work when you go to use them! Then when you try yo dump them from your business, they suddenly show upand start threatening you with liesso you will be too scared to dump them. We went through eight agents in a year. then... Read more

Was this review helpful? 3 17

  • Jun 05, 2013
  • Insurance Policy
  • 7
  • 337

I was admitted to the hospital by my doctor for high blood pressure and stayed over night. I submitted all the necessary paperwork to Aflac and my claim was denied! The reason they gave was that the plan did not cover ER or outpatient treatment. WHAT???? Mine was neither! I never set foot in the ER, and it was not for outpatient treatment...I was admitted! I made sure I had provided a detailed... Read more

Was this review helpful? 2 0

  • May 16, 2013
  • Denver, Colorado
  • Aflac Insurance
  • 4
  • 355

We have the hospital plan, I had a baby we were both in hospital, they denied that claim stating we were short being with the company a full year, the rep who came to sign us up knew I was pregnant and didn't say you won't be able to claim that. Then my oldest son was in Intensive Care and the hospital for 5-10 days 3 times over the next few years, they denied all those stating that it... Read more

Was this review helpful? 5 7
 
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