AFLAC Complaints and Reviews

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AFLAC
Main address: 1932 Wynnton Rd. 31999 Columbus GA
(800) 992-3522, , http://www.aflac.com/apps/contact_customer_service.aspx?iframe=true&width=385px&height=620px
  • 82+5 mobile complaints
  • $150K claimed losses
  • $1.7K average
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  • From mobile
  • AFLAC
  • Oct 23
  • by anonymous
  • #549851

Got my insurance last fall had a claim last spring still waiting to hear back wtf its halloween next week Add comment

  • From mobile
  • AFLAC
  • Oct 18
  • by anonymous
  • #547865

I dont get that part you are right doctor do nt have the time where I go they charge 25.00 the paper work from doctor and employer should get your claim settle or it take doctor 2wks to sign your paper Add comment

     

  • Oct 13
  • Health Insurance
  • Connecticut, United States
  • Short Term Disability Insurance
  • 2
  • 2
  • 163

My place of employment used to have a different insurance that it offered until recently, when Aflac took over. They had a representative there talking to people, who never got the chance to speak with me. They tried calling me at 9:30 at night, and I didn't call them back. Rather than try calling me again, I was automatically signed up for some sort of short term disability insurance that I DO... Read more

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  • Sep 25
  • Health Insurance
  • Weatherford, Texas
  • Positive Experience
  • 1
  • 1
  • 458

I had read all the complaints, while my husbands claim was being processed, I was beginning to get a little worried. My husband had sign up for aflac 2 months prior to the incident, accident only. He had a job related accident resulting in a broken neck, spent a wk in the hospital 3 of which was in icu. When we filled claim we had to do the foot work to get the proof, it took 10 days to process... Read more

Was this review helpful? 8 3

     

  • Sep 21
  • Health Insurance
  • Bellevue, Washington
  • Undelivered Check
  • 161

Same issue! After talking to several, I mean several reps who even pretended to be supervisors, here we are still waiting on a check that was over nighted thru FedEx over 2 months ago!!! My agent said he's in meetings or has bad phone reception and will call me when he has reception! Wth, how can Aflac spend millions of dollars and they can't get a good phone provider? How can they claim to send... Read more

Was this review helpful? 0 1

     

  • Sep 17
  • Health Insurance
  • San Jose, California
  • Disability And Accident Policy
  • 306

Where do I begin? Husband bought Aflac disability and accident policy from agent that gave a presentation at work. The pitch was you are covered 24/7 on or off the job NO MATTER WHAT ! Yeah right ! Agent played out " understand that Work comp only pays 2/3 RDS of your income Aflac will cover the gap. Forward 7 years after a lot of pain and surgery. Aflac agent will not return calls. Then Aflac... Read more

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  • Sep 17
  • Health Insurance
  • Valencia, California
  • Short Term Disability Plans
  • 196

People think that they can use Short Term Disability for many things. A pre-existing condition is one that began BEFORE your insurance took effect. If you have an illness that is discovered after you bought your policy, but appears to medical specialists to have begun long before you had the signs of the condition, then it may NOT be covered automatically. There are always indicators in your... Read more

Was this review helpful? 2 0
  • From mobile
  • AFLAC
  • Sep 15
  • by anonymous
  • #534530

i ended getting a hernia when i contacted aflac they said my hernia was not caused by an accident when i contacted them back and asked them there defintion of accident they wouldnt give me an answer when i gave them the defintion of accident as per blacks law dictionary they changed there wording and den Add comment

     

  • Aug 29
  • Health Insurance
  • Suffern, New York
  • Injury Claim Denial
  • 218

I'm disturbed an appalled that my claim was denied I was diagnosed with a sudden bells paulsy which is clinically diagnosed an injury to the facial cranial nerve number 7 which causes paralysis. The lady had the nerve to tell me it was not an accident so an injury to my nerve that spontaneously happens doesn't count which I am in several pain in physical therapy and no it's not considered an... Read more

Was this review helpful? 0 4

     

  • Aug 28
  • Health Insurance
  • Nashville, Tennessee
  • Insurance Refund
  • 2
  • 2
  • 170

6 weeks and still no check. AFLAC says policy so old not in their system and has to be retrived from archieve and scanned. This is my problem how? AGLA had our claim processed in under 10 business days. AFLAC spends all their money on that *** duck and not on customer service. Website says claims processed in 4 days...that is hysterical! If we paid preminums late policy would be cancelled... Read more

Was this review helpful? 3 2
 
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