AFLAC Complaints and Reviews

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AFLAC
Main address: 1932 Wynnton Rd. 31999 Columbus GA
(800) 992-3522, , http://www.aflac.com/apps/contact_customer_service.aspx?iframe=true&width=385px&height=620px
  • 85+5 mobile complaints
  • $150K claimed losses
  • $1.7K average
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  • Nov 20
  • Health Insurance
  • Scottsdale, Arizona
  • Insurance Claim
  • 64

i just had Aflac for two yrs..a waste of my hard working $$. Just cancelled policy because I have not been able to get assistance to file claims. Rep tells me I need to open claims, get itemized statements, claims & medical records.. Hey I pay $400 a mo & they should be able to do it with auth.These reps are more interested in getting people on Aflac to get paid& could care less in... Read more

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  • Nov 18
  • Health Insurance
  • Fontana, California
  • Insurance Claim
  • 73

Been off work for 11 months now. Had 2 stomach surgeries. On feeding tubes now. Filed hospital confinement sent in itemized bills all the *** they would keep requesting. Now they're denying Claim cause they cant talk to a previous doc that no longer works for Kaiser they told me to call him. So I just emailed the COO,CFO,CEO. i need this claim. Just applied for emergency foodstamps fooling ... Read more

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  • Nov 11
  • Health Insurance
  • Portland, Oregon
  • Insurance
  • 152

I'm an employer and we offer Aflac to our employees. As an employer I find the company only interested in signing up employees. When it comes to paperwork, employer compliance or assistance, the rep dropped all contact. We have made multiple requests for copies of the employee signature forms that the rep took with him. We have made multiple requests for new hire binders. We have received... Read more

Was this review helpful? 3 0
  • From mobile
  • AFLAC
  • Oct 23
  • by anonymous
  • #549851

Got my insurance last fall had a claim last spring still waiting to hear back wtf its halloween next week Add comment

  • From mobile
  • AFLAC
  • Oct 18
  • by anonymous
  • #547865

I dont get that part you are right doctor do nt have the time where I go they charge 25.00 the paper work from doctor and employer should get your claim settle or it take doctor 2wks to sign your paper Add comment

     

  • Oct 13
  • Health Insurance
  • Connecticut, United States
  • Short Term Disability Insurance
  • 2
  • 2
  • 351

My place of employment used to have a different insurance that it offered until recently, when Aflac took over. They had a representative there talking to people, who never got the chance to speak with me. They tried calling me at 9:30 at night, and I didn't call them back. Rather than try calling me again, I was automatically signed up for some sort of short term disability insurance that I DO... Read more

Was this review helpful? 3 1

     

  • Sep 25
  • Health Insurance
  • Weatherford, Texas
  • Positive Experience
  • 1
  • 1
  • 727

I had read all the complaints, while my husbands claim was being processed, I was beginning to get a little worried. My husband had sign up for aflac 2 months prior to the incident, accident only. He had a job related accident resulting in a broken neck, spent a wk in the hospital 3 of which was in icu. When we filled claim we had to do the foot work to get the proof, it took 10 days to process... Read more

Was this review helpful? 13 4

     

  • Sep 21
  • Health Insurance
  • Bellevue, Washington
  • Undelivered Check
  • 229

Same issue! After talking to several, I mean several reps who even pretended to be supervisors, here we are still waiting on a check that was over nighted thru FedEx over 2 months ago!!! My agent said he's in meetings or has bad phone reception and will call me when he has reception! Wth, how can Aflac spend millions of dollars and they can't get a good phone provider? How can they claim to send... Read more

Was this review helpful? 1 1

     

  • Sep 17
  • Health Insurance
  • San Jose, California
  • Disability And Accident Policy
  • 439

Where do I begin? Husband bought Aflac disability and accident policy from agent that gave a presentation at work. The pitch was you are covered 24/7 on or off the job NO MATTER WHAT ! Yeah right ! Agent played out " understand that Work comp only pays 2/3 RDS of your income Aflac will cover the gap. Forward 7 years after a lot of pain and surgery. Aflac agent will not return calls. Then Aflac... Read more

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  • Sep 17
  • Health Insurance
  • Valencia, California
  • Short Term Disability Plans
  • 311

People think that they can use Short Term Disability for many things. A pre-existing condition is one that began BEFORE your insurance took effect. If you have an illness that is discovered after you bought your policy, but appears to medical specialists to have begun long before you had the signs of the condition, then it may NOT be covered automatically. There are always indicators in your... Read more

Was this review helpful? 3 1
 
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